Director, Account Delivery

Overview

How You'll Make an Impact

As a Director of Account Delivery (ADL) at Epsilon, you will serve as a vital link between our clients and internal teams, ensuring seamless orchestration and delivery of all CRM and Loyalty services. You will play a pivotal role in planning and strategizing for client growth, overseeing the effective delivery of our services, and resolving any issues that arise. Your leadership will be critical in monitoring client engagement, managing budgets, and tracking service metrics, while also driving innovative solutions to enhance our offerings and expand our agency footprint within client organizations. Your ability to inspire and lead teams will ensure we deliver exceptional results that align with our clients' objectives.

What You'll Achieve

• Provide day-to-day leadership to account delivery teams, ensuring the quality, completeness, and timeliness of solution delivery.
• Develop and maintain productive client relationships across various management levels.
• Lead planning and budgeting efforts for account delivery, ensuring alignment with client business needs.
• Oversee and implement continual delivery excellence initiatives, both corporate-driven and account-based.
• Manage client concerns and escalations effectively, ensuring swift resolution.
• Influence and inspire teams to collaborate and maintain a service mindset.
• Stay updated on marketing technology trends to integrate into client roadmaps and business development initiatives.
• Drive strategic planning and improvements for delivery processes, enhancing operational efficiency.

Who You Are

10 years of service delivery experience in real-time marketing technology solutions, leading high-performing, globally distributed teams.

Loyalty program experience

Pay Range :

Actual compensation within the range will be dependent upon, but not limited to, the individual's skills, experience, qualifications, location, and applicable employment laws.

The application deadline for this job posting is XX / XX / XXXX.

Additional Information

When You Join Us, We'll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400 billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work :

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following :

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofA[redacted] to request an accommodation.

For San Francisco Bay and Los Angeles Areas : Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.