Operations Program Manager

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

A Program Manager is an expert at managing multiple discrete tasks that directly support our core business operations. Gradually more client facing, owning the day-to-day internal operational tasks to ensure they are completed on time and thoroughly.

This role is a client-facing compliance operations role, meaning the person in this role will continually ensure contract standards are being met through excellent communication, attention to detail and strong organizational skills. 

• General Management 
• • Ability to produce effective reports to communicate progress 

  • Ability to establish progress tracking process, and reconcile progress against the plan and the change control process to ensure that tasks are completed according to schedule, raises issues to more senior delivery team members for guidance 

  • Communication & Consulting 

    • Understanding and ability to create messages (verbal or written) in a professional tone 

    • Ability to articulate the actual intended message or statement 

    • Ability to effectively communicate non-ambiguous events (e.g. Status of work) 

    • Ability to tailor communication style to internal or external audience 

    • Ability to set and manage workplace expectations with self and others in context of the organization 

    • Ability to implement workplace expectations for ‘self’ (individual) including: 
        or Ability to be prepared to collaborate, deliver value and get one’s work done and to expectations 
        or Ability to self-manage career growth, including goal setting and growth conversations 
        or Ability to meet with career manager on a regular basis to discuss opportunities for improvement and development 

    • Ability to provide and receive feedback openly 

    • Ability to hold others accountable for meeting workplace expectations for ‘organization’ 

    • Ability to set the expectations with team members for Client discretion, time and attendance, OOTO communication and coverage 

    • Ability to understand the concepts of: What is Feedback? Why it is important to receive and give feedback 

    • Ability to understand the common challenges that we face in feedback conversations 

    • Ability to ask for and receive feedback 

    • Team Management 

      • Knowledge of how to frame or focus a problem 

      • Ability to enable others to act by encouraging collaboration tools and techniques 

• Team Leadership 

  • Strategic Leadership 

    • Ability to engage the team in a collaborative manner 

  • Coaching 

    • Strong team player, ability to assist with facilitating teams 

    • Ensures that ground level team communication happens 

    • Ability to deal with staffing challenges

    • Knowledge of and ability to apply different facilitation styles based on different learning styles and personalities usually found within a team 

    • Ability to understand the emotional and physical effects of feedback conversations 

    • Ability to articulate the challenges associated in providing feedback 

    • Ensures that feedback conversations happen at the appropriate time and place 

    • Ability to understand the art of giving feedback - Why, What, When and How 

    • Ability to listen and put things in perspective (Active Listening) 

    • Ability to focus on the core issue 

    • Ability to structure the feedback in a dispassionate way 

    • Ability to approach any topic honestly and openly 

    • Ability to deliver feedback professionally and neutrally 

  • Conflict Resolution 

    • Ability to recognize that conflict is occurring and bring to the Project Manager's attention 

• Client Exposure 

  • Client Management 

    • Ability to support communication of planning outputs to lower level clients 

    • Ability to work with client contacts on logistical matters 

  • Relationship Management 

    • Works with day to day client contacts to establish and articulate project tracking and administrative processes; 

    • Responsible for communicating relevant project information to the client 

    • Knowledge of the importance of defining a structured process for engaging with Clients and Stakeholders 

    • Knowledge of identifying Stakeholders, including classifying Stakeholders by their power and interest 

    • Knowledge of planning Stakeholder management;  

    • Knowledge of the escalation hierarchy 

    • Knowledge of Stakeholder management processes; 

    • Ability to participate in and support the management of Stakeholder relationship but does not independently lead it 

    • Ability to (with guidance) develop working relationships with select members of the business Stakeholders 

    • Ability to re-negotiate expectations when they are misaligned

• 3 years of experience 

• Bachelors degree or equivalent work experience 

• Ability to capture white boarded or facilitated sections of an estimate  

• Ability to understand and use at least 2 project planning tools, (e.g. Microsoft Project, Excel, Smartsheets) 

• Knowledge of the general Kick-off process and steps of doneness 

• Set up collaboration locations for the project team in Box, MS Teams, JIRA and Confluence 

• Understanding of the Razorfish tools needed to support the project (Box, JIRA, Confluence, Roar, Altair, MS Teams)

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $59,850 - $78,800 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 5/6/2025.

Salary : $59,850 - $78,800