What are the responsibilities and job description for the Director, Platform Success position at Publicis Media?
Company descriptionThe Publicis Media Technology group is a centralized practice within Publicis Media, the media-centric solutions hub of Publicis Groupe [Euronext Paris FR0000130577, CAC 40]. PM Technology drives transformation across Publicis Media’s agency brands via the provision of a scalable and consistent approach to data and technology. PM Technology is powered by a leading, data / tech platform; best-in-class technology management and consultancy services; unified workflow solutions; differentiated products and client solution stacks; and strategic oversight of all major data and technology partnerships. Home to over 100 engineers, data architects, consultants, product managers and a robust project management operation, PM Technology helps scale innovation worldwide.OverviewA Director, Platform Success who will bridge the gap between our product and Agency client teams for our media OS suite of products. The candidate will be responsible for the adoption and usage of the products and to ensure that our end users have a clear understanding of each feature and the best practices for usage. The position will include a combination of on-boarding client teams and Agency Champions to the platform including training, trouble shooting , UAT and project management. Must have a strong understanding of the media space and experience working in a fast-paced environment. The candidate must be a self-starter with a sense of urgency and a commitment to client service, quality and professionalism.ResponsibilitiesPartner with new business and current operations teams to onboard portfolio of marquee clients to the OS applications by outlining pre-requisites and determining client team eligibility by assessing current processes and people on the teamDemonstrate understanding of core business problems to drive organizational change and overcome barriers to onboard client teams to new applicationsDesign deployment and business operations plans in partnership with key stakeholders on client teamsCollaborate with product marketing to ensure user guides, training and incremental training plan(s) are in place by clientTrain and support end-users and Agency Champions on core functionalityIdentify and support internal champion(s) to drive organizational change, and ensure adoption and support of product suiteUnderstand and vet new feature requests and add relevant functionality requirements to product team’s backlog for prioritizationDevelop deployment roadmap and partner with Product Managers to validate timelines in conjunction with new feature releaseTroubleshoot and conduct functionality testing if client teams find bugs / report issuesPerform UAT testing prior to new functionality release to productionContinually update and train end-users / Agency Champions on new features and continuously gather feedbackCoordinate closely with global contacts and maintain ongoing communications to help ensure success using OS applicationsQualificationsPropensity for relationship buildingExcellent verbal and written communication, organization, and presentation skills5-7 years of experience in communications, sales, account management, or customer success3-5 years of experience onboarding / training teams in a technology environment or with enterprise level applicationsMinimum 3 years’ experience in the media spaceExperience working on products, solutions, or Ad Tech including troubleshooting issues and performing UATExperience driving organizational change managementAnalytical and process-oriented mindsetStrong project management skills and the ability to drive decisions across cross-functional stakeholdersConfident, high energy, self-motivated and a true team playerExperience working with Agile Project Management tools such as Jira, Confluence, or equivalentAdditional informationOur Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.All your information will be kept confidential according to EEO guidelines.Compensation Range : $132,715 - $208,840 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer / temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 02 / 17 / 2025.#LI-MM3
Salary : $132,715 - $208,840
