IT Help Desk Engineer

PublicSquare Company Values

• We are united in our commitment to freedom and truth - that's what makes us Americans.
• We will always protect the family unit and celebrate the sanctity of every life.
• We believe small business and the communities who support them are the backbone of our economy.
• We believe in the greatness of this Nation and will always fight to defend it.
• Our Constitution is non-negotiable - government isn't the source of our rights, so it can't take them away.
  
  

This is a remote full-time W2 position.

PublicSquare is America's leading commerce and payments ecosystem that serves customers and businesses that value life, family, and freedom. PublicSquare operates under three segments: Marketplace, Financial Technology, and Brands. The primary mission of the Marketplace segment is to help consumers "shop their values" and put purpose behind their purchases. PublicSquare leverages data and insights from the Marketplace to assess its customers' needs and provide wholly-owned quality financial products and brands. PublicSquare's Financial Technology segment includes Credova, a consumer financing and payments company. PublicSquare's Brands segment consists of D2C companies, like EveryLife, a premium life-affirming baby products company.

The IT Helpdesk Engineer Role at PublicSquare

Job Purpose

As an IT Helpdesk Engineer at PublicSquare you will be part of a group that will be responsible for providing technical support and assistance to our internal users, resolving IT-related issues promptly and efficiently.

Role Summary/Major tenets of the role:

• Will work with the internal employees of PublicSquare and potential external customers as well.
• Clear communicator and assist in the overall performance of the team.
  
  

Selected Highlights/Responsibilities

• Respond to IT support requests via phone, email, or ticketing system in a timely manner.
• Remotely troubleshoot hardware, software, and network issues for end-users.
• Remotely install, configure, and maintain computer systems, printers, and other IT equipment.
• Collaborate with other IT team members for escalation assistance and resolve complex technical issues.
• Provide user training and assistance on IT systems and applications.
• Document IT procedures, configurations, and troubleshooting steps.
• Occasional travel may be required on an infrequent basis.
  
  

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Proven experience working in an IT support role, preferably in a helpdesk environment.
• Strong knowledge of Windows and Mac operating systems, Microsoft 365, and Google Workspace.
• Experience with Apple Business Manager, MDMs, and identity and access management platforms such as Okta, Kandji and Entra ID.
• Familiarity with troubleshooting hardware, software, and network issues.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
  
  

Nice to Have

• Experience working with modern service desk tools like Zendesk, ServiceNow, etc.
• Experience with creating and maintaining IT Documentation on Applications, User Environments, and Networks utilizing modern Technical Documentation Platforms like Hudu, ITGlue, Notion.
• Experience supporting SOC2 and PCI Compliance for auditor requests
• IT certifications such as CompTIA A , Network , Microsoft 365 Fundamentals Certification), or GCP certifications are a plus.
  
  

A Day in the Life…

• Regular contact and coordination with cross-functional groups of tech and customer-facing leads
• Reviewing feedback sources to determine tactics and strategy with expert contributors
• Coaching and mentoring leaders and contributors
• Heads downtime to support forward progress
  
  

PublicSquare Benefits

• Company paid Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Flexible time off policy
• Paid holidays
• Discounts on our brands
• Rewards & recognition bonuses
• More to come!