What are the responsibilities and job description for the Operation Distribution Manager position at Publishers Circulation Fulfillment?
As long as print media remains viable, PCF is ready to support the industry with world-class operational and technological support. Publishers Circulation Fulfillment, Inc. (PCF) will help you reduce costs, improve service and maximize the value of your delivery footprint. Whether we’re providing boots-on-the-ground distribution services, or supporting your existing team with our state-of-the-art delivery software, Dart, PCF enables media companies of all sizes to streamline a wide range of daily operational and administrative headaches, and focus on managing results, retaining subscribers and pursuing growth.
WORK SCHEDULE
Overnight / Early Morning Hours - Full Time
Job Summary
This exempt position concentrates efforts in the training, evaluation and supervision of the distribution services staff at a specific Distribution Center location(s). Maintaining the appropriate application of company policies and procedures to ensure customer service and financial goals and objectives are met and / or exceeded is a primary area of responsibility.
Essential Functions & Responsibilities
- Overall management of assigned Distribution Center(s).
- Active management of daily operations to ensure quality service to customers.
- Management of employees to ensure compliance with company policy and procedures.
- overall management of staffing including recruiting and training of new employees.
- Oversee training to employees in all phases of the distribution services operation.
- Conduct and supervise regular evaluations for distribution staff.
- Coordinate and provide safety training for distribution staff.
- Review and approve all carrier compensation, payroll ledgers, and expense statements.
- Able to identify problematic operational issues before they reach crisis stage.
- Able to prioritize tasks assigned during crisis situations that may affect service to customers.
- Able to evaluate distribution staff performance.
- Ensures client’s subscriber complaints are resolved satisfactorily.
- Able to complete analysis of service problems then create and implement service improvement plan.
- Conducts regular analysis of Distribution Center expenses to find productivity improvements.
- Oversee the process of contracting of Independent Contract Carriers, including the accurate completion of all documents as well as filing contracts securely.
- Using automobile, visually verify delivery of newspapers and other products.
Other Functions
Qualifications
Essential Qualifications
Competencies
Drive for Results, Priority Setting, Delegation, Building Effective Teams, Directing Others, Listening, Hiring and Staffing, Managing and Measuring Work, Managing Through Systems, Time Management, Customer Focus, Confronting Direct Reports, Motivating Others, Managing Diversity, Fairness to Direct Reports, Action Oriented, Integrity and Trust, Composure, Timely Decision Making, Conflict Management
Knowledge, Skills and Abilities
Technical and Functional
Required Physical Abilities
Working Environment
Experience, Education and Certifications Required
Why PCF
Salary : $55,000 - $75,000
