What are the responsibilities and job description for the Director of Compliance and Quality Assurance position at Publishing.com?
Job Description
Job Description
About The Role
As the Director of Compliance and Quality Assurance at Publishing.com, you will lead one of the most critical functions in our company—ensuring we maintain the highest standards of compliance across all facets of our organization, with a key focus on sales and marketing. In this role, you will oversee the compliance department, developing our frameworks, policies, procedures, and governance that protect our company alongside our brand and reputation. Additionally, you will lead the quality assurance team, partnering with all departments to ensure adherence to compliance standards and create a culture of accountability and excellence.
This is more than a role—it's a mission-critical leadership position that ensures Publishing.com operates with integrity, delivers exceptional customer experiences, and remains a trusted industry leader.
Company Summary
At Publishing.com, we're revolutionizing how people turn their ideas into income by making self-publishing books easy and accessible to anyone, regardless of their background or experience.
Our flagship product, Publishing.ai, uses proprietary AI and machine learning technology to streamline the entire self-publishing journey—from writing your book to boosting your sales—all in one place.
Our commitment to delivering exceptional results and driving innovation in the self-publishing industry has earned us recognition as the 19th fastest-growing private company in America by Inc. Magazine. We're also proud to be certified as a Great Place to Work®, with a 99% employee satisfaction score—far exceeding the industry average of 57%.
At Publishing.com, we're not just helping people achieve their dreams of publishing a book—we're building the world's first all-in-one solution that simplifies the process and makes self-publishing faster, easier, and more accessible than ever before.
Responsibilities
- Proactively identify compliance risks in processes or practices and recommend solutions to mitigate them.
- Review, approve, and provide guidance on sales and marketing materials and messaging to ensure compliance with regulatory requirements, ethical standards, and company policies.
- Develop and deliver training programs to educate sales representatives on compliance standards, ethics, and best practices.
- Oversee the quality assurance process and team by monitoring calls and evaluating adherence to scripts, compliance, and quality benchmarks.
- Establish and track KPIs for compliance and QA, such as call adherence rates, infraction counts, and customer satisfaction scores.
- Identify, document, and report compliance infractions while recommending actionable remediation steps.
- Design, maintain, and enhance policies, tools, and technologies to improve QA processes and governance.
- Generate detailed reports on compliance trends and QA outcomes for leadership review, driving accountability and continuous improvement.
Results
Requirements
Expected Compensation
160,000 - $180,000 USD Base Annually Bonus
Why Join Publishing.com?
APPLY NOW by filling out the short application below, we can't wait to hear from you!
If you have questions or need support during the interview / hiring process, email us at careers@publishing.com —we're here to help!
Salary : $160,000 - $180,000
