What are the responsibilities and job description for the Sales Support Specialist position at Publishing.com?
Job Description
Job Description
About The Role
The Sales Support Specialist is a critical, front-facing role at Publishing.com that ensures our live group training sessions run smoothly and effectively. Reporting directly to the Director of Sales Operations, you will attend small, live group sessions, provide real-time customer support, manage attendance, update CRM data, and handle scheduling and payment troubleshooting. Your work will directly impact attendee satisfaction and overall operational efficiency, with ample opportunities for growth within our dynamic team.
About Publishing.com
At Publishing.com, we're revolutionizing how people turn their ideas into income by making self-publishing books easy and accessible to anyone, regardless of their background or experience.
Our flagship product, Publishing.ai, uses proprietary AI and machine learning technology to streamline the entire self-publishing journey—from writing your book to boosting your sales—all in one place.
Our commitment to delivering exceptional results and driving innovation in the self-publishing industry has earned us recognition as the 19th fastest-growing private company in America by Inc. Magazine. We're also proud to be certified as a Great Place to Work®, with a 99% employee satisfaction score—far exceeding the industry average of 57%.
At Publishing.com, we're not just helping people achieve their dreams of publishing a book—we're building the world's first all-in-one solution that simplifies the process and makes self-publishing faster, easier, and more accessible than ever before.
Responsibilities
- Assist the host on live group training sessions to ensure sessions run smoothly.
- Provide real-time customer support in a group setting during live sessions by troubleshooting checkout processes and addressing attendee inquiries.
- Assist with processing credit card payments live as needed.
- Maintain and update attendee and session data in our CRM systems.
- Manage appointment scheduling, re-scheduling, and session logistics using scheduling tools.
- Coordinate any follow-up communications and related session activities with the sales operations team.
- Assist with additional administrative tasks to enhance overall team efficiency and customer satisfaction.
- Provide 1 : 1 live customer support in a Zoom breakout room as needed
Results
Requirements
Expected Compensation
Why Join Publishing.com?
APPLY NOW by filling out the short application below, we can't wait to hear from you!
If you have questions or need support during the interview / hiring process, email us at careers@publishing.com —we're here to help!
Salary : $45,000 - $55,000
