Fraud Prevention Analyst I

Publix Employees Federal Credit Union (PEFCU) was established over 60 years ago to provide financial services with lifetime value to Publix Super Markets, Inc. employees and their families.

 PEFCU Benefits/Perks:

• Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!
• Generous Paid Time Off program (approximately 4 weeks a year)
• 11 paid holidays per year
• 401(k) retirement plan and profit sharing
• Pay for performance incentive programs
• Time off for giving back to your community!
• Tuition reimbursement
• And much, much more!!!

We are committed to improvement, driven by feedback, and focused on organizational growth.  We expect and demonstrate our values (Caring, Inclusive, Transparent, Innovative, and Accountable) every day, creating an environment where all associates can add value and feel valued. 

Find your value here as a…

Fraud Prevention Analyst I

The Fraud Analyst I is responsible for conducting basic investigations into suspected fraud activity and preventing potential fraud activity in order to safeguard the financial interests of the Credit Union and its members. This is a hybrid opportunity in Lakeland, Florida.

What you will do…

• Investigates disputes to ensure validity of fraud claims, which may include contacting merchants, financial institutions and/or clarifying member statements as necessary and gathering appropriate documentation to support final determination within regulatory timeframes.
• Reviews member account activity and historic records to determine member’s eligibility for provisional credit and escalates issues as appropriate.
• Maintains detailed records of card fraud cases with accuracy in the case management platform to include actions taken, and outcomes for reporting and audit purposes.
• Research deposit transactions causing a loss to the credit union in an attempt to recover funds.
• Makes outbound calls and answers inbound inquiries while updating alerting and tracking systems, completing detailed notes of call interactions, and escalating fraud matters as appropriate for further investigation.
• Conducts interviews of members, subjects, and other involved parties to collect evidence that relates to the dispute claim as needed.
• Will remove and place holds from members’ accounts, pull, and monitor multiple reports, and analyze security video.
• Takes action to ensure that regulatory (Reg E and Z as well as other applicable regulations) and compliance requirements are met with respect to the card cases.
• Triages alerts in transaction monitoring software systems (i.e. Verafin).
• Consults the Senior Fraud Analyst and/or Director of Compliance and Fraud on complex issues and investigations.
• Escalates alerts to Level II Fraud Analysts for investigation.

What you need…

• 1-2 years' experience in fraud investigations/fraud analysis 
• High School Diploma or GED
• Strong understanding of financial transactions and products
• Ability to review information from multiple sources, aggregate information into a clear understanding of circumstances and exercise sound judgment and analytical thinking to draw conclusions and make decisions.
• Ability to communicate effectively with all staff levels, both orally and in writing
• Ability to proficiently use Microsoft Office suite products and transaction monitoring software
• Ability to adapt to a rapidly changing environment
• Strong problem-solving and analytical skills with the ability to think critically and problem-solve effectively
• Exceptional attention to detail skills
• Must be knowledgeable of Regulations E, CC, GG, and V; the FCRA, FACT Act, Bank Secrecy Act; NACHA and Visa Operating Rules
• Strong time management skills with the ability to prioritize multiple tasks and remain organized
• Must possess exceptional customer service skills
• High standards of ethics and integrity
• Knowledge of the Bank Secrecy Act and other federal laws, including but not limited to: US Patriot Act, Office of Foreign Assets and Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act
• Thorough understanding of Regulation E
• Preferred: Certified Fraud Examiner (CFE Designation)

What’s in it for you…

• Competitive pay
• Pay for performance incentive program
• Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!
• Stellar benefits/perks
• Work/life balance

Apply now!