What are the responsibilities and job description for the PTS Support Technician – Raleigh, NC position at Publix?
Description
Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100 associates provide cutting-edge, modern solutions to nearly 1400 retail stores and 200,000 internal team members across 8 states. We offer positions at all levels – summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure – we have a career path for you! Pub Subs are not the only thing we build from scratch. See for yourself why Publix Super Markets, Inc. has been on Fortune’s 100 Best Companies to Work For list.
The Publix Technology Services (PTS) Support Technician will provide IT technical support for the Raleigh, NC area to include primarily the installation and lifecycle of IT hardware, but also occasionally repair and preventive maintenance, encompassing servers, desktop computers, printing, point of sale, barcode scanners, weighing devices, and networking systems. This position supports Publix retail stores and involves traveling between them to perform on-site work. Shifts for this position are variable, based on the demands of current projects, and will involve overnight, evening, early morning, and/or daytime work depending on the task. Workdays are primarily Monday thru Friday, but on occasion, weekend work may be required. This position will augment support in other areas when needed.
Required Qualifications
- Candidate must live in the Raleigh, NC area or must be willing to relocate there upon acceptance of the position.
- Associate degree in Information Technology, or equivalent experience
- 1 year of PC/Technical support experience
- Basic understanding of IT hardware and industry standards
- Basic understanding of Windows Operating Systems
- Basic understanding of thermal and laser printing
- Analytical and troubleshooting skills.
- Cable management and troubleshooting skills.
- Computer and electronic equipment installation skills
- Must be at least 20 years of age.
- Must have a valid driver license and maintain an excellent driving record.
- Ability and willingness to be on call, weekends and holidays as needed.
- Ability to lift to 75 lbs.
- Ability to climb and work on a ladder.
- Ability to crouch, kneel and work in confined areas for extended periods.
- Ability to use hand and power tools.
- Flexible and able to multitask, prioritize, and manage time efficiently on multiple projects.
Preferred Qualifications
- Certifications in the field of electronics or Computer Science such as Cisco Certification, A Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification
- 3 years of PC/Technical support experience
- Basic understanding of Active Directory
- Experience using problem reporting and ticketing systems.
- Understanding of the Publix retail environment
Benefits
- Employee stock ownership plan that contributes Publix stock to associates each year at no cost
- An opportunity to purchase additional shares of our privately-held stock
- 401(k) retirement savings plan
- Group health, dental and vision plans
- Paid Time Off
- Paid Parental Leave
- Short- and long-term disability insurance
- Tuition reimbursement
- Free hot lunches (buffet-style) at facilities with a cafeteria
- Visit our website to see all of our benefits: Benefits – Jobs (publix.com)
Year End Bonus
To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. The bonus for this position is 8 hours of pay when a new associate joins Publix prior to July 1. There is no bonus in the first year for associates hired after July 1. In subsequent years, the bonus is equal to 8 hours’ pay if associate remains employed through issue date of the bonus check.
Additional Information
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
***Relocation/Household Good Shipment Allowance will NOT be provided.***
Please note that Publix will not sponsor any hire for this position for an H-1B visa or permanent residence.
