Sr Software/Support Engineer - Payments Services and QA

Publix Super Markets, Inc. is the largest privately-owned food retailer in the nation with more than 1,200 stores and more than 200,000 associates throughout the Southeast. We are associate-owned, proud of our family atmosphere, and consistently named as one of the best companies to work for in America. We are largely debt-free and renowned for our financial performance as well as our premier customer service. Publix?s Information Services (I/S) department is located in Lakeland, Florida and Alpharetta, Georgia and employs over 1000 associates. I/S provides the information technology required for all Publix business units including retail stores and all office and warehouse environments. The Publix I/S mission is to maximize the value of information technology to Publix associates and customers. Please note, this is a hybrid position requiring 8 days per month on-site in Lakeland, FL.

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100 associates provide cutting-edge, modern solutions to nearly 1400 retail stores and 200,000 internal team members across 8 states. We offer positions at all levels - summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure - we have a career path for you! Pub Subs are not the only thing we build from scratch. See for yourself why Publix Super Markets, Inc. has been on Fortune's 100 Best Companies to Work For list.

Join the Publix Technology Settlement Team as Sr Software/Support Engineer where you will be an integral part of a team dedicated to providing advanced support for modern payments applications developed for the settlement and reporting for all EFT payments. In this role, you will be responsible for troubleshooting and resolving complex technical issues, collaborating with enterprise teams and product management to ensure seamless application performance and stability. As a key contributor, you will manage and prioritize support tickets, technology migration efforts, writing user stories and grooming product backlog items to ensure timely and effective solutions that enhance the user experience for Publix corporate associates.

The ideal candidate for this role will have strong analytical, planning, and problem-solving skills, coupled with excellent communication abilities to effectively engage with management, peers, technology vendors, and business unit customers. We are looking for someone with proven experience in Tier 3 support and a background in leading or contributing to technology migration efforts towards modern architecture. Expertise in agile best practices, enterprise-scale reporting and logging tools, database design, and payment systems is essential for success in this position.

Responsibilities:

• Provide advanced support for modern payments applications related to settlement and reporting for EFT payments.
• Troubleshoot and resolve complex technical issues.
• Collaborate with enterprise teams and product management to ensure seamless application performance and stability.
• Manage and prioritize support tickets.
• Lead or contribute to technology migration efforts towards modern architecture.
• Write user stories and groom product backlog items.
• Participate in an on-call rotation for 24/7 support of the applications we support.
• Ensure timely and effective solutions that enhance the user experience for Publix corporate associates.
• Engage effectively with management, peers, technology vendors, and business unit customers.
• Utilize expertise in agile best practices.
• Apply knowledge of enterprise-scale reporting and logging tools, database design, and payment systems

• Bachelor?s degree in computer science or a related analytical filed or equivalent experience.
• 5 years of software engineering experience.
• 5 years of experience in analyzing complex business problems or processes and translating business requirements into technology solutions that factor in system performance, usability, quality, cross-system interdependencies, scalability, and total cost of ownership.
• 3 years of architecture and design of solutions in an Azure environment to solve business problems.
• 3 years of leading highly complex technical efforts from inception to implementation.
• 3 years of experience delivering solutions in a large-scale distributed internet facing environment.
• Ability to provide 24x7 support in an on-call rotation.
• 3 years of experience coordinating large and critical cross platform releases with business units and technical teams.
• 3 years of experience working closely with IT management on project and resource planning, including effort estimation.
• Ability to work concurrently on multiple assignments with similar deadlines.

• 7 years of software engineering experience.
• 5 years of experience you have in implementing enterprise applications using platform services like Azure App service, Azure SQL, Azure Service Bus, Databricks, notification hubs, event hubs, Microservices, stream analytics, Cosmos DB, Redis Cache, OpenAPI, IoT Hub, application insights, etc.
• Data store technologies such as SQL Server 2019/2022, Azure SQL, Azure Cosmos DB, and Redis Cache.
• Experience with Active Directory permissions and Group Policy.
• Experience working in working with payments systems.
• Experience in troubleshooting complex systems and comfortable in high-pressure situations.
• Experience with logging/reporting tools such as SPLUNK, Dynatrace, Idera and Service Now.

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits:

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