Pharmacy Clerk/Customer Service

Job Summary: The Pharmacy Clerk is a front-line position serving as a representative of the business and providing the products and services offered by the company.The Pharmacy Clerk duties are not limited to those listed as the position has a wide scope of duties at times dependent on customer needs.

Work Hours: Store hours are Monday through Friday 9am-6pm, Saturday 9am-1pm, Closed Sunday. Working hours will be assigned based on Part-time or Full-time employment and will float across the open hours of the business to ensure adequate coverage for the demands of the business. Working hours will not solely be during the open business hours as duties will require employees to be on the clock prior to and after store business hours.

Qualifications

• Customer Service: 1 year (Preferred)
• Basic math skills
• Read, write and speak English
• Read, write and speak Spanish (Preferred)

Full Job Description

• Utilize the Point-of-Sale system to complete customer sale transactions
• Ensure pricing of products is correct
• Operate a point-of-sale cash register; reconcile cash drawer/cash register; balance daily receipts to cash register including cash, check, charge cards and refunds; prepare daily summary of sales
• Creates genuine human connections by focusing on service, and keeping patients and caregivers top of mind at all times
• Demonstrates compassion and care by proactively identifying and resolving potential problems
• Communicates among a number of individuals, including patients, co-workers, insurance companies, and prescribers
• Understands and follows applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles
• Complies with company policies and procedures to ensure patient safety, and protect patient privacy and security
• Actively seeks opportunities to expand clinical, technical and insurance knowledge
• Balances quality and efficiency in all tasks, contributing to both patient outcomes and broader team goals
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience
• Develops strong relationships with most valuable customers
• Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Owner including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly
• Reports, immediately, any errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Provides general customer service support over the phone from the public and physicians
• Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager
• Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of products. Maintains knowledge of Company asset protection techniques, and files claims for wholesaler errors or damaged goods involving Rx drugs
• Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining positive relationships with the local medical community
• Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance
• Complies with all company policies and procedures; maintains respectful relationships with coworkers
• Completes special assignments and other tasks as assigned.

Knowledge of

• Ability to work independently and with a group of employees
• Compassionate, patient and caring nature
• Excellent communication and customer service skills
• Outstanding organizational skills
• Reliable with a keen eye for detail
• Principles and procedures of record keeping
• Principles and practices of inventory control
• Pertinent Federal, State and local laws, codes and regulations.

Ability to

• Interpersonal Communication/Written and Verbal Communication
• Establish and maintain effective working relationships
• Sensitivity to and understanding of the diverse, socioeconomic, cultural, linguistic, ethnic backgrounds and disabilities of customers
• Sit, stand or walk for prolonged periods of time; lift up to 30 pounds
• Move quickly from one task to another according to the needs of the pharmacy
• Handle and work with small instruments and objects
• See details at close range to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
• Provide strong customer service skills
• Carry out oral and written instructions
• Think critically and apply appropriate judgment
• Be detail oriented
• Be punctual, dependable, and prioritize time management strategies
• Resolve disputes and handle customer concerns and complaints
• Maintain accurate records, files, and logs
• Work independently in the absence of supervision
• Organize and prioritize tasks
• Sales experience
• Basic Math
• Telephone Etiquette
• Positive Attitude

The pharmacy is a fast-paced, ever-changing environment, where each interaction has intention, and the team works together for a shared purpose. If this excites you, please join our team of dedicated professionals who demonstrate our core values of integrity, honesty and customer focused in everything they do, every day. We are ready to help you achieve your career goals!

Job Types:

Full-time, Part-time

Pay: $16.00 per hour up to $18.00 per hour depending on experience

Benefits:

• 401(k) matching
• Health insurance

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Typical Working Hours:

• 8:45AM-5PM or 10AM-6:30PM Monday-Friday, Saturday 8:45AM-1:30PM

Company's website:

• www.puccirx.com

Benefit Conditions:

• Waiting period may apply

Application Process:

Please apply in person at Puccis Pharmacy 3257 Folsom Blvd., Sacramento, CA 95816. No phone calls please.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $16.00 - $18.00/hour.

About Pucci's Pharmacy: Pucci's Pharmacy is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.

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