What are the responsibilities and job description for the Hospitality Host position at Puckett's?
Job Overview
We are seeking a friendly and professional Host/Host to join our dynamic team in the hospitality industry at Pucketts in the BNA Airport. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring exceptional guest experiences. Your responsibilities will include managing reservations, greeting guests, and facilitating smooth communication between the front of house and kitchen staff. If you have a passion for customer service and thrive in a fast-paced environment, we would love to hear from you.
Responsibilities
- Greet and welcome guests as they arrive, ensuring a positive first impression.
- Manage reservations and seating arrangements efficiently using the Clover POS system.
- Communicate effectively with guests regarding wait times and special requests.
- Assist with guest inquiries, providing information about menu items and restaurant services.
- Collaborate with servers and kitchen staff to ensure seamless service flow.
- Maintain cleanliness and organization of the host/host station and dining area.
- Handle guest complaints or concerns with professionalism, aiming for resolution to enhance guest satisfaction.
- Assistant customers with grab and go service.
- Support overall restaurant operations as needed, contributing to a team-oriented environment.
Experience
- Previous experience in hospitality or restaurant settings is preferred but not required.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Ability to communicate clearly and effectively with both guests and team members.
- Familiarity with POS systems, particularly Clover POS, is an advantage.
- A positive attitude, strong work ethic, and willingness to help others are essential traits for success in this role.
Join us in delivering outstanding guest experiences while being part of a supportive team dedicated to excellence in hospitality!
Job Types: Full-time, Part-time
Pay: $15.79 - $17.31 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $16 - $17