What are the responsibilities and job description for the Front Desk Agent position at Puckette Holistic Health?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our patients, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to manage various tasks efficiently while maintaining a high level of professionalism.
Duties
- Greet patients upon arrival and provide a warm welcome.
- Handle check-in and check-out processes efficiently.
- Manage scheduling and ensure accurate patient information is maintained.
- Respond to patient inquiries and resolve issues promptly, ensuring patient satisfaction.
- Manage payment via credit, check, and cash handling
- Operate phone systems to assist with incoming calls and patient questions
- Maintain knowledge of holistic health practices
- Manage social media accounts as necessary
- Manage email accounts and respond to inquiries as necessary
- Manage website traffic and communications
Experience
- Previous experience in healthcare, holistic healthcare or front desk operations is preferred.
- Familiarity with chiropractic or kinesiology is a plus.
- Strong administration and management skills
- EHR or Medical software experience
- Excellent communication skills, both verbal and written, with the ability to engage effectively with patients.
- Proficiency in operating phone systems and handling multiple tasks simultaneously.
Job Type: Full-time
Pay: From $23.00 per hour
Expected hours: 33 – 37 per week
Benefits:
- Employee discount
- Free parking
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- Day shift
- Morning shift
Experience:
- Front desk: 1 year (Preferred)
Ability to Commute:
- Madison, WI 53717 (Required)
Ability to Relocate:
- Madison, WI 53717: Relocate before starting work (Required)
Work Location: In person
Salary : $23