Security Officer - Substitute

Pueblo City-County Library District is hiring a Security Officer Substitute who will work part-time as needed and on-call at multiple branch locations! As a Security Officer Substitute, you can work a very flexible schedule which allows you to work part-time as needed as a substitute to cover various shifts due to absences, vacations, and job vacancies. Pueblo City-County Library District (PCCLD) is a PERA employer and all PCCLD employees participate in Colorado PERA (Public Employees Retirement Association).

The Substitute Security Officer interacts directly with a diverse public. This position requires diplomacy and skill in building rapport with others regardless of age, ethnic background, religion, sexual orientation, socio-economic status, mental or physical ability level, or beliefs.

As a Security Substitute, you will help fulfill Pueblo City-County Library District’s mission by maintaining a welcoming environment while ensuring public safety and enforcing library policies, procedures and Rules of Conduct. This position maintains a strong customer-service focus. The Security Substitute provides information and directions to library patrons while patrolling and surveying library property.

The Security Officer works under the general supervision of the Manager of Security Services with some daily direction from the Branch Manager of the job site. The Security Officer works as a member of the security team to support adherence to security protocols and supports library staff in performing their jobs. The Security Officer must maintain confidential information and serve as a role model for appropriate conduct in the library.

PRIMARY DUTIES AND RESPONSIBILITIES

• Provides excellent customer service, creates a courteous and welcoming atmosphere for library customers and staff.
• Greets customers throughout the library, responds to directional inquiries and refers library service questions to appropriate staff.
• Patrols library facilities and property to identify safety and security concerns.
• Explains library policies to patrons, uses de-escalation techniques to address issues and resolve conflicts.
• Provides courier services to transport library materials between library locations.
• Enforces customer and staff compliance with general safety and security policies and procedures including the PCCLD Rules of Conduct.
• Responds to and investigates disturbances on Library property; escorts unruly or disruptive persons from the premises; reports suspects involved with criminal activity to the appropriate law enforcement agency.
• Writes incident reports, suspension notices and letters within security standards for legal compliance; prepares daily/weekly activity reports.
• Understands emergency protocols and quickly responds to emergencies in accordance with the Emergency Action Plan. If needed, acts as liaison between the Library and local fire departments and law enforcement agencies.
• Maintains records and reports relating to safety and/or insurance issues; maintains customer and staff confidentiality within local, state and federal requirements.
• Secures library at opening and closing; performs periodic checks of facility and grounds; monitors alarm systems and responds to alarm activation (possibly after hours); performs on-call duties as required.
• Participates in regularly scheduled department meetings. Attends All Staff Development Days and other training sessions to acquire new skills and to stay current on all information that is pertinent to PCCLD.
• Reads daily organizational communications from intranet, e-mail, newsletters and print announcements. Stays current on all library services, programs and events throughout the district. Regularly accesses electronic time keeping, payroll and personnel employee access systems.

OTHER DUTIES AND RESPONSIBILITIES

• May participate in special projects as assigned.
• May serve on library committees.
• May perform other job related duties as assigned.

QUALIFICATIONS

Education and Experience

• Requires a high school diploma or GED and two years of experience working directly with the public.
• De-escalation training is strongly preferred.
• Experience in customer service is preferred as this role has a strong customer service focus.
• Must have a valid Colorado driver’s license.
• Bilingual English/Spanish skills are a plus.

Skills and Abilities:

• Thorough knowledge of PCCLD’s policies and procedures, especially those pertaining to emergencies and enforcement of rules and regulations (including the Library Rules of Conduct), and ability to follow them.
• Strong Customer Service skills are important for this role.
• Ability to act as an ambassador of PCCLD by promoting its mission and vision to the public.
• Ability to exhibit leadership, sound judgement and professional demeanor in all situations, with ability to think, make decisions and act appropriately under pressure.
• Ability to write comprehensive, succinct incident reports and suspension notices and letters that are legally defensible.
• Must have excellent interpersonal communication skills including customer service skills, conflict resolution, de-escalation techniques and verbal judo.
• Must have the ability to adjust communication and connect with diverse populations including people of all ages, race, backgrounds and ability levels.
• Ability to effectively use security applications software, including Microsoft Word, Excel, Access, and Google based applications such as Gmail, Calendars and Docs.
• Familiarity with electronic and manual security systems.

Other Requirements:

• Applicants must pass a criminal background investigation.
• Must have the ability to stand and/or walk for multiple hours. Must be able to lift objects weighing up to 50 pounds and push /pull a fully loaded book cart weighing up to 200 pounds.
• Job involves dealing with belligerent or aggressive behavior requiring the ability to manage emotions and maintain composure in stressful situations.
• Must possess a valid Colorado Driver’s License, driver’s insurance and maintain a clean driving record.

PAY RANGE: $16.00 per hour

Deadline to Submit application: Thursday, January 23, 2025.

Pueblo City-County Library District is a PERA Employer!

As an Equal Opportunity Employer, Pueblo City-County Library District does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation including gender orientation, genetic information, military status, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.