Assistant Director of Programs

Job Description

Job Description : \n\nDescription : Job Title : Assistant Director of Programs Employee Category : Exempt Reports To : Chief Program Officer SERVICE PHILOSOPHY Pueblo Diversified Industries (“PDI”) is a Colorado Nonprofit Corporation with a mission to create pathways of opportunity where people with diverse abilities thrive through informed choices, meaningful education and employment, premier residential services, and dynamic social experiences. Pueblo Diversified Industries is an Equal Opportunity Employer. SUMMARY The Assistant Director of Programs (ADP) oversees the quality of Day Habilitation and Vocational services by providing program- and service-related leadership and guidance to assigned employees and volunteers. The ADP is a working supervisor position that performs varied and diverse work and is responsible for person-centered services to PDI people served. The ADP provides the same support as a DS Professional but also supervises and supports specific DS Professionals and the people served, documents, and implements Individual Service and Support Plans. As a working supervisor, the ADP maintains close contact with appropriate PDI staff regarding personal needs and works diligently to ensure scheduled expeditions are conducted regardless of staff absences, reassigning staff to groups as needed. The ADP will attend and facilitate interdisciplinary team meetings for persons served and assigned by the Assistant Director of Programs Enrollments (ADPE). The ADP maintains close contact with appropriate PDI staff regarding personal needs and requirements. The ADP ensures a safe and healthy environment for each assigned Individual served and always presents self in a professional manner. ESSENTIAL DUTIES AND RESPONSIBILITIESProgram AssignmentThe Assistant Director of Programs is assigned to one or more specific programs as explained on the attached “Program Assignment Fact Sheet,” which is part of this Summary Job DescriptionStaff Management and SupervisionDirect supervision and oversight of assigned DS Professional staff Ensures his / her team of DS Professionals adheres to programmatic goals and works in concert with their Chief Program Officer to ensure compliance with best practicesIs integral to the hiring, management, and termination of their assigned DS Professionals, supported by the Chief Program Officer and Senior Director of Human Resources, as neededEnsure delivery and documented completion of required electronic and practical DS Professional and program-specific trainingMonitor staff time and attendance : Daily or every-other-day review to ensure accuracy and timeliness Complete and / or support the completion of employee evaluation promptlyReview and ensure compliance tracking for Individual’s files for persons served through the Day Habilitation and Vocational programsEnsure applicable assessments, guardianship, POM interviews, and all annual documentation are complete and active in individual ITD accountsEnsure compliance with applicable local, state, and federal laws, statutes, guidelines, etc., including but not limited to Health Insurance Privacy and Portability Act (“HIPPA”), Medicaid-related Home and Community-Based Services (“HCBS”), Council on Quality and Leadership (CQL)Ensure staff-to-person-served ratios are maintainedWorks in collaboration with the RN and CNA staffReviews with staff and supports medical protocols for persons served, per Health Care Policy and Financing (HCPF) regulationsEnsure continued compliance with all CQL standardsDS Professional activity coordinationEnsures all staff are within regulation and in the spirit of PDI Program expectationsSupport training for staff responsible for daily documentation and billing processesIndividual Care and SupportEnsure DS Professional’s training for compliance and supportEnsure people served receive appropriate and skillful support with activities of daily living (“ADLs”) as required, including : Basic ADLsFunctional mobility or transferring (moving from one place to another while performing activities)Bathing / Showering (Washing the body), if neededDressing, if neededSelf-feeding (not including cooking or chewing and swallowing)Personal hygiene and grooming (including brushing / combing / styling hair), if neededToileting (getting to the toilet, cleaning oneself, and getting back up)Instrumental ADLsTaking medications as prescribedProvide one-to-one assistance to people served with lavatory functions and will promptly change and clean people being served with soiling occursEnsure safe transfer, lift usage, and proper position and belt people served in wheelchairsObserve closely that the people served and their clothing are clean and dryReportingComplete Incident Report (IR)documentation in iTD as incidents occur for persons served and notify CPO or ADPE (first available) immediately for IR review and processingCreate Annual Individual Service and Support Plans (“ISSP”) / Provider Care Plans and applicable assessments for people on assigned caseloadindividual ManagementFacilitate daily enriching services and activitiesMaintain group supervision and provide person-centered supportAssist people served with the use of adaptive equipmentBe flexible and able to rotate schedules according to individual daily needsCreate Annual Individual Service and Support Plans (“ISSP”) and applicable assessments for people on their caseloads served by PDIGroup ManagementManage, facilitate, and document daily services for an assigned group of people served. Addressing capabilities such as attention span, social skills, physical recreation, and educational abilitiesMonitor and assist people served with their specific needs and goals conducive to Individualized Service Plans.Service Billing and TrackingReview daily time and attendance trackingUtilization trackingTrack over- and under-utilizations for Day Habilitation and Vocational servicesiTherapyDocsBilling and daily documentation data entry managementInputs iTD goal(s) / outcome(s) for people servedFirst line of data entry oversight for all billing and daily documentation requirementsSupport training for direct staff responsible for billing and daily documentation processesManage iTD for proper time and attendance trackingCommunity LiaisonChampion PDI ProgramsActively outreach to community members and service organizations to provide opportunities for service expansionParticipate in community-sponsored and PDI-sponsored events during and outside hours of PDI operationThis position may require you to drive a personal vehicle or PDI vehicle on PDI business COMPETENCIES To perform the job successfully, a person should demonstrate the following competencies : AdaptAdapt to changes in the work environment. Able to deal with frequent change, delays, or unexpected events. Synthesize complex or diverse information. Consistently at work and on time. Ensure work responsibilities are covered when absent. Arrive at meetings and appointments on time. Speak clearly and persuasively in positive and negative situations. Listen and get clarification..Respond well to questions.Participate in meetings. Written communicationWrite clearly and informative. Edit work for spelling and grammar. Able to read and interpret written communication Customer service (internal and external, including co-workers and individuals served)Manage difficult or emotional customer situations. Respond promptly to customer needs. Respond to requests for service and assistance. Meet commitments. Dependability. Follow instructions and respond to management direction. Take responsibility for own actions. Complete tasks on time or notify the appropriate person with an alternate plan. DesignGenerate creative solutions DiversityDemonstrate knowledge of EEO policy. Respect and sensitivity for cultural differences. Treat people with respect. Keep commitments.Inspire the trust of others.Work ethically and with integrity. Uphold organizational values. InitiativeUndertake self-development activities. Take independent actions and calculated risks. Innovation.Display original thinking and creativity. Meet challenges with resourcefulness. Generate suggestions for improving work. Develop innovative approaches and ideas. Present ideas and information in a manner that gets others’ attention. InterpersonalFocus on solving conflict, not blaming. Maintain confidentiality. Listen to others without interrupting. Keep emotions under control. Remain open to ideas from others and try new things. JudgmentBe willing to make decisions. Exhibit accurate and sound judgment. Support and explain reasoning for decisions. MotivationDemonstrate persistence in overcoming obstacles. Measure yourself against a standard of excellence. Organizational supportFollow policies and procedures. Complete administrative tasks correctly and on time. Support the organization’s goals and values. Support affirmative action and respect diversity. Prioritize and plan work activities. Use time efficiently. Set goals and objectives. Problem-solvingIdentify and resolve problems in a timely manner. Gather and analyze information skillfully. Work well in group problem-solving situations. Use reason when dealing with emotional topics ProfessionalismApproach others in a tactful manner. React well under pressure. Treat others with respect and consideration regardless of their status or position. Accept responsibility for own actions.Follow through on commitments. QualityDemonstrate accuracy and thoroughness. Apply feedback to improve performance. Monitor own work to ensure quality. QuantityMeet productivity standards. Complete work in a timely manner. Strive to increase productivity. Observe safety and security procedures. Report potentially unsafe conditions.Use equipment and materials properly. TeamworkBalance team and personal work-related responsibilities. Exhibit objectivity and openness to others’ views. Give and welcome feedback. Contribute to building a positive team spirit. Put the success of the team above own interests. Assess own strengths and weaknesses. Strive continuously to build knowledge and skills. Share expertise with othersRequirements : CORE COMPETENCIES To perform this job successfully, a person should demonstrate the following competencies : Highly effective leadership and demonstrates a fundamental respect for the dignity of others. Works collegially and is a proven team builder. Inclined to coach and teach to improve the knowledge and ability of others but holds people accountable for results.An innovator capable of creating or seizing opportunities to improve service effectiveness and outcomes for people served.Understands and values quality improvement; applies managerial and technical skills to measure and improve efficiency and effectiveness to ensure compliance with all regulatory and contractual obligations. Able to effectively address overlapping projects and deadlines. Adaptable and reliable in the face of conflict, crisis, or changing priorities.Able to lead a team in managing multiple and often simultaneous tasks in creating a work environment recognized for a high level of organization, timeliness, cost-effectiveness, accuracy, and results. Able to lead, manage, and work with people in a professional, businesslike, and non-emotional manner.A demonstrated commitment to diversity and inclusion, valuing a diversity of perspectives and encouraging contributions by all team members.Business literate, understands financial reports, applies data to assess business effectiveness and efficiency and acts in a fiscally responsible manner.Politically astute and tactful; attentive to the perspectives and competing interests of various internal and external stakeholders. SUPERVISORY RESPONSIBILITIES The Assistant Director of Programs directly supervises program-level management staff as assigned. MINIMUM REQUIREMENTS FOR ALL PDI POSITIONS You must be age 21 or over to work at PDI. You must also pass a pre-hire drug and background screen as well as random drug screens that may occur at any time and without notice while employed by PDI. You must be computer-literate, comfortable with technology with well-developed oral and written communication skills. You must be able to complete and pass First Aid, CPR and other required training. If the position requires you to drive a PDI vehicle on company business, you must possess a valid driver’s license and agree to a review of your motor vehicle record for addition to PDI’s authorized drivers list. In addition, if the position authorizes you to drive your personal vehicle on PDI business, you must provide proof of automobile insurance and proof of required automobile insurance limits. REQUIRED EDUCATION AND EXPERIENCE An associate’s degree from an accredited two-year college or university in a relevant field and five years’ experience in the delivery of services in the field of support to people with disabilities, mental health, health or education. PREFERRED EDUCATION AND EXPERIENCE Bachelor’s degree from an accredited four-year college or university and two years of supervisory experience in a relevant field. LANGUAGE ABILITY Ability to read, analyze and interpret complex documents and general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information, respond to questions, common inquiries or complaints from groups of managers, clients, customers, regulatory agencies from stakeholders and the general public. Ability to respond effectively to the most sensitive inquiries or complaints. MATHEMATICS ABILITY Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Skilled in the ability to develop, use and manipulate financial spreadsheets. COMPUTER SKILLS To perform this job successfully, the Assistant Director of Programs must have high level knowledge of the Microsoft Office suite of products, Internet software, communications systems and specialized software specific to his or her area(s) of responsibility. Knowledge of assistive technology is desirable. REASONING ABILITY Ability to define problems, collect data, establish facts and draw valid conclusions. The ability to interpret an extensive variety of technical instructions in mathematical, written word or diagram form and deal with several abstract and concrete variables. WORK ENVIRONMENT The Assistant Director of Programs works in the main PDI facility. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. While performing the duties of this job, the Assistant Director of Programs is often exposed to harsh outdoor weather conditions. The noise lev