Fort Carson Quality Assurance Assistant

SERVICE PHILOSOPHY

Pueblo Diversified Industries (“PDI”) is a Colorado Nonprofit Corporation with a mission to create pathways of opportunity where people with diverse abilities thrive through informed choices, meaningful education and employment, premier residential services, and dynamic social experiences. Pueblo Diversified Industries is an Equal Opportunity Employer.

SUMMARY

The Fort Carson Quality Assurance Assistant (“QA Assistant”) has the critical responsibility to support and implement the Fort Carson custodial contract (“contract”) and its attached Quality Plan by ensuring work assignments are completed, inspecting and communicating the quality of work performed, implementing appropriate corrective actions for deficient work and by maintaining proper documentation of work performed and deficiencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Inspection

• Ensure that work assignments are completed per contract and Technical Exhibit requirements
• Record required inspection in paper or electronic form as directed and return to the QA Manager not less than 24hours after completion of the inspection

Correction

• Note corrective actions as required by the Quality Plan
• Address correctable deficiencies with the custodians performing the work as quickly as possible and oversee corrective action
• Provide on-site individual and group training as appropriate to correct noted deficiencies

Recordkeeping

• Generate supporting documentation of customer complaints and complete deficiency reports as required by the contract
• Record all corrective actions as directed
• Record and communicate all carryover deficiencies requiring corrective action to the QA Manager
• Report recurring deficiencies to the QA Manager
• Report complaints requiring customer communication to the Fort Carson Project Manager

Vehicle Use

• This position does require that you drive a personal or PDI vehicle on a PDI business.
• You must have a current and valid driver's license and automobile insurance. You must be 21 years of age.

SUPERVISORY RESPONSIBILITIES

The QA Assistant has no supervisory responsibilities but does provide direction to custodial employees concerning areas and performance requiring improvement.

MINIMUM REQUIREMENTS FOR ALL PDI POSITIONS

You must be age 21 or over to work at PDI. You must also pass a pre-hire drug and background screen as well as random drug screens that may occur at any time and without notice while employed by PDI. You must be computer-literate, comfortable with technology with well-developed oral and written communication skills. You must be able to complete and pass First Aid, CPR, and other required training.

If the position requires you to drive a PDI vehicle on company business then you must possess a valid driver’s license and agree to a review of your motor vehicle record for addition to PDI’s authorized drivers list. In addition, if the position authorizes you to drive your vehicle on PDI business then you must provide proof of automobile insurance and proof of required automobile insurance limits.

REQUIRED EDUCATION AND EXPERIENCE

A high school degree or its equivalent is required. One year of experience in a supervisory or lead position is required. Quality control experience is required. Knowledge of and experience with custodial services, custodial techniques, and quality control processes required.

PREFERRED EDUCATION AND EXPERIENCE

Bachelor’s degree from an accredited four-year college or university preferred. Experience working with people with a disability preferred. Experience in Federal contracts preferred. Military base or post and General Services Administration (“GSA”) experience preferred.

MATHEMATICS ABILITY

Ability to calculate figures and amounts such as discounts, interest, percentages, area, circumference, and volume. Not a requirement.

COMPUTER SKILLS

To perform this job successfully, a person should know the Microsoft Office suite of products, including Word, Excel, and Outlook, Internet software, cellular telephones, and basic office equipment.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

WORK ENVIRONMENT

The QA Assistant will work at PDI’s customer facility in Fort Carson, Colorado. Reasonable accommodations may be made to enable persons with disabilities to perform essential functions.

While performing the duties of this job, the QA Assistant is frequently exposed to outdoor weather conditions and occasionally exposed to wet or humid conditions (non-weather). The QA Assistant is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually moderate but can become loud and hectic.

POSITION TYPE AND EXPECTED HOURS OF WORK

This is an exempt, full-time position. Hours worked Monday through Friday may vary based on work requirements. Routine evening, weekend and holiday hours may be required to meet contract specifications and PDI needs.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions.

The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with the aid of an assistive device. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and reach with arms. The employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit and stoop, kneel, crouch or crawl. The employee is occasionally required to climb or balance and taste or smell.

TRAVEL

Occasional travel within a 50-mile radius of the contract work site may be required.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.