ADMIN I (Night Shift)

Description

Job Title: Administrative Staff I
Date Updated: March 2023
Direct Report: Lead Admin
FLSA Status: Non-Exempt/Full-Time
Hours Worked: 40 /week

General knowledge of tasks required for the operations of the front desk and scheduling in an outpatient facility.

Duties:

1. Greet and check-in patients in a prompt, pleasant, and helpful manner.
2. Schedule, coordinate, reschedule, and confirm patient appointments. Relay necessary messages to staff.
3. Handle inbound and outbound call all job capacities.
4. Verify patient information, prior exams and history, and thoroughly document necessary information in RIS system.
5. Collect appropriate co-pay, co-insurance or deductible at the time of service and strictly adhere to cash bank procedures/policy when applicable.
6. Obtain insurance information regarding co-pays, deductibles and percentage payments.
7. Assist department with verification of benefits and authorizations as needed.
8. Scan referrals into system for calling and scheduling patients from work list.
9. Coordinate film/report pickup and delivery, as needed.
10. Maintain 80% productivity during the work day.
11. Perform additional duties in medical records as assigned.
12. Performs other duties and special projects as assigned.

Qualifications

• One-year previous medical office experience.
• Ability to do essential duties.
• Ability to read, understand, write, speak and follow English instructions. Bilingual abilities preferred.
• Ability to speak clearly and concisely for effective communication.
• General knowledge of insurance benefits.
• Must be able to type 25 words per minute.

• Ability to use excellent communications skills.
• Ability to manage stress appropriately.
• Ability to manage time efficiently.
• Ability to handle multiple projects and prioritizes effectively.
• Ability to work alone and/or with others effectively.
• Ability to work in close proximity to others in a distracting environment.
• Possesses common sense understanding to carry out instructions furnished in written, oral and diagram form.

Physical Demands:

• Standing -This position occasionally requires standing to scan, fax and copy job related documents to carry out job duties.
• Walking - This position frequently requires walking short distances of up to 100 yards to communicate with patients, staff, doctors, vendors, and direct report.
• Sitting - This position consistently requires sitting for a majority of the day to complete essential job duties on the computer and telephone.
• Lifting - This position occasionally requires lifting objects weighing up to 20 lbs. for short distances to carry out essential job related duties.
• Carrying - This position occasionally requires carrying objects weighing up to 20 lbs. for short distances to carry out essential job related duties.
• Pushing - This position occasionally requires pushing objects weighing up to 20 lbs. when moving front desk equipment or chairs to carry out essential job duties.
• Pulling - This position occasionally requires pulling objects weighing up to 20 lbs. when moving front desk equipment or chairs to carry out essential job related duties.
• Reaching - This position consistently requires reaching with hands and arms less than 2 feet in all directions for items necessary to complete job duties (i.e. stapler, paper clips, phone, keyboard, calculator)
• Handing - This position frequently requires handing paper, clipboards or objects to patients, staff, doctors, and vendors to carry out essential job duties.
• Climbing
• Balancing
• Bending - This position occasionally requires bending/leaning from the waist in all directions to carry out essential job duties.
• Stooping
• Kneeling - This position rarely requires kneeling to assist with possible computer issues.
• Crouching
• Crawling
• Speaking - This position consistently requires verbal abilities to effectively communicate with patients, coworkers, doctors, and vendors on a daily basis to reach optimal work outcomes of the position.
• Hearing - This position consistently requires auditory abilities to efficiently listen and effectively communicate with doctors, vendors, co-workers, and staff to carry out essential job duties.\
• Seeing - This position consistently requires acute visual abilities to enter patient data in the RIS system, document information for the patient’s electronic chart and read patient related documents, authorization forms, insurance verification documentation, insurance cards, physician requests, and other job related paperwork to carry out essential job duties.
• Depth
• Perception
• Color Vision

Is this position closely, moderately or minimally supervised? Closely
Explanation: This position is closely monitored by the Lead Admin.

Does this position have supervisory responsibility (i.e. responsible for hiring, firing, performance appraisals, etc.)? No

Does this position have access to confidential information? Yes
Explanation: This position has access to confidential information such as social security numbers, dates of birth, and HIPAA information for all patients seen at the outpatient facility.

Does this position have access to or handle company funds? Yes
Explanation: This position has access to limited company funds consisting of co-pays and deductible amounts collected by cash, check or credit card on a daily basis from patients seen at the facility.

Is it important to this position the incumbent be able to read, write and communicate fluently in English? Yes
Explanation: A majority of affiliated personnel and patients communicate with our facilities in English. Bilingual abilities are preferred.

What kind of work experience (including length of time), training, and/or level of education is necessary for this position? This position requires a minimum of one year of previous medical office experience, radiology is preferred. Previous experience in scheduling is required. Authorization/verification is preferred, but not required. Knowledge of Nevada insurance carriers is preferred.

List any technical skills (typing, computer skills, etc.): The skills required by this position include, but are not limited to, typing, computer literacy, faxing, scanning, copying, and knowledge of data entry on a RIS system.

What other special training and/or abilities are necessary to qualify for this position? The Administrative Staff I must possess skills, aptitudes, and abilities to perform each essential job duty proficiently. Superior interpersonal and problem solving skills are required for this position to communicate with staff and patients. Bilingual abilities are preferred.

Working Conditions

Are there particular working conditions associated with this position that should be noted (i.e., working environment, hours of work, travel, work space, etc.)? Yes
Explanation: The working environment is in a medical office setting that can be moderately loud at times. This position will carry out his/her duties in an average sized workspace. This position may require traveling to all Company facilities. The hours and days of work may vary depending on the necessity of the facilities. Overtime and weekend work may be required.