Casino Host

JOB PURPOSE: Responsible for generating casino revenue while building loyalty among valued VIP customers and by developing relationships effectively utilizing marketing and upscale sales techniques.

ESSENTIAL FUNCTIONS:

• Provides the highest level of customer service to recognize and maintain players at the casino
• Educates and encourages participation by Casino guests to use player club cards
• Maintains close ties with guests through personal contact and works directly with other Casino Hosts and the Call Center
• Ability to qualify guests for room and meal offers based upon play
• Proactively seeks new members on casino floor and externally in community
• Uses sound judgment and makes good decisions in accordance with established guidelines
• Handles difficult guests and situations in a calm, professional, and prudent manner
• Fully complies with all applicable rules, regulations, laws, and policies
• Conducts themselves with the highest levels of integrity and honesty
• Coordinates with Casino Hosts and leads other Representatives to maintain departmental goals
• Adheres to strict confidentiality in all matters
• Performs other job duties as assigned

REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

• Must be at least 21 years of age or older
• Extensive knowledge of casino and gaming commission policies, procedures, and guidelines
• Knowledge of the casino in general
• Superior customer service skills
• Ability to make and apply decisions properly and effectively
• Demonstrated leadership skills to lead and guide team members
• Demonstrated excellent communication, team-building, and customer relations skills
• Ability to handle a variety of customer requests and personalities; Must be people oriented and have a outgoing personality
• Ability to solve problems requiring judgment, ingenuity, and creativity in order to maintain a high quality of business activity within the casino.
• Ability to speak, read, write, and understand English; Bilingual (Spanish) a plus
• Ability to use computer software

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

• High school diploma with additional applicable training/education
• proven track record of personally providing excellent customer service
• Excellent interpersonal, communication, and problem-solving skills.
• Demonstrated experience working in teams
• Must present a well-groomed, professional appearance at all times
• Must have the manual dexterity to operate a computer and other necessary office equipment
• Proficient in Microsoft Office

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Casino setting; shift work
• Required to work day, swing, evening, overtime, weekends, and holidays.
• Some travel required
• Walking-80%; Sedentary-20%; May walk around for up to 4 hours at a time
• Must be able to continuously maneuver around casino quickly
• Must be able to bend, crouch, kneel, twist, and work at a desk
• Responds to visual and auditory cues
• Exposure to cigarette smoke and noise
• Some exposure to VDT’s and CRT’s from computer use

DISCLAIMER STATEMENT: This job description lists the major duties and responsibilities required of the employee. An employee to perform tasks other than those listed to meet business needs.