What are the responsibilities and job description for the Night Auditor position at Pueblo of Pojoaque?
JOB PURPOSE: To close daily activities, accommodate guests, perform front desk duties, handle reservations, and to provide quality customer service
ESSENTIAL FUNCTIONS:
- Closes and balances computer daily transactions.
- Double checks shift closings.
- Performs “bucket check”, i.e. reviews daily guest registration cards and compares against computer entries.
- Prints registration cards.
- Closes out credit card machine.
- Prepares housekeeping keys report.
- Straightens out lobby area.
- Ensures complete guest satisfaction.
- Handles complaints, caters to customer’s needs.
- Follows all front desk policies.
- Registers and assigns rooms to guests.
- Issues room keys and room directions or escort instructions.
- May transmit and receive messages via switchboard.
- Answers inquiries pertaining to hotel services, registration of guests, dining, and entertainment, and travel directions.
- Keeps records of room availability and guest’s accounts.
- Computes bill, collects payment, and makes change for guests.
- Takes and confirms room reservations
- Other duties as assigned
REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):
- Must be at least 21 years of age or older
- Knowledge of customer relations practices in the hospitality industry.
- Knowledge of accounting/auditing procedures in the hospitality industry.
- Skill and ability to handle room registration, reservations, and switchboard operations.
- Skill in using computer and reservations software.
- Basic math skills. Good cash-handling skills.
- Good verbal and written communication skills.
REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:
- High School Diploma or GED
- (6) months hospitality service/auditor experience
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
- Standing-60% /Walking-30% /Sitting-10%; Hotel front desk setting.
- May require long periods of standing.
- Lifting and carrying required.
- Required to work graveyard shift, 11pm - 7am.
- May be required to work weekends and holidays on a rotating basis
