What are the responsibilities and job description for the Room Attendant position at Pueblo of Pojoaque?
JOB PURPOSE: Responsible for the overall cleanliness of assigned rooms/suites. Reports maintenance deficiencies in order to maintain rooms/suites in compliance with standards.
ESSENTIAL FUNCTIONS:
- Clean rooms/suites, as assigned, which includes: making beds, cleaning bathrooms, dusting, vacuuming, and washing windows/tracks. Reports rooms as clean and available. Reports maintenance deficiencies in order to maintain room in compliance with hotel standards.
- Strip dirty linens/towels and remove used amenities from room/suite.
- Check maid cart for supplies, stock as needed.
- Greet guests immediately with friendly/sincere acknowledgement.
- Replenish linen and guest amenities.
- Respond to special requests by guests (such as providing extra amenities or service time requests).
- Provide customer service to guests, including information about hotel services, activities, and local attractions.
- Assist co-workers, as requested.
- Other duties as assigned.
REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):
- Must be at least 18 years of age
- Ability to work independently.
- Physically able to move large objects such as carts, large bags of linen, ironing board.
- Physically able to operate cleaning equipment such as vacuum cleaners, brooms, spray bottles.
- Ability to read and recognize room/suite numbers.
- Ability to communicate effectively with guests and team members verbally or in written form.
- Ability to learn, follow, and enforce standards for cleanliness as they apply to all aspects of suite.
- Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:
- High school graduate or equivalent required.
- 6 months to 1-year cleaning experience in housekeeping or janitorial services preferred.
- Additional language ability preferred.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
- Sedentary: 10%; Walking: 90%
- Shift work required; must be able to work weekends and holidays; may need to work overtime.
- Ability to grasp, lift, and carry or otherwise move materials weighing up to 50 lbs.
- With assistance, lifts, carrying, pushing, and pulling up to 80 lbs.
- Ability to move throughout building, bend, stoop, and reach to assist room attendants, house persons, laundry attendants in the completion of their duties and in their absence.
- Required to work weekends, holidays, and overtime as needed.
