Guest Services Crew Member

GENERAL DESCRIPTION

Provides excellent customer service in guest services areas including, but not limited to, gift shop, café, train rides, and outdoor kiosks.

DUTIES AND RESPONBILITIES:

 Delivers excellent customer service to guests, answering questions & helping to the best of their abilities

 Operates point of sales cloud-based iPad

 Cash handling and reconciliations with daily reports at closing.

 Alerts Director of Guest Services of low inventory and/or security issues

 Participates in sales incentive programs and monthly team meetings

Café Duties

 Opens and closes Cafe per posted instructions

 Maintains cleanliness of Cafe per posted instructions

 Prepares food according to health department guidelines

 Lists needed foods and supplies

 Other duties as assigned.

Train Duties

 Operates the train in a safe manner on the designated route

 Maintains cleanliness of the train

 Completes daily maintenance of the train

 Reports any mechanical issues to Director of Guest Services immediately

 Ensures train is plugged in and in good repair at end of shift

 Since this job entails operating a vehicle on zoo grounds must be aware of your

surroundings at all times

 Other duties as assigned.

Gift Shop Duties

 Maintains organization of storage areas

 Assists with stocking and inventory maintenance

 Organizes and cleans the gift shop on a daily basis

 Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to provide excellent customer service, read and follow instructions, operate point of sales cloud-based iPad, make accurate change, communicate information, and exercise good judgment.

ENVIRONMENT AND PHYSICAL REQUIREMENTS

This position requires that incumbent can hold, lift, carry, or push items as necessary, up to 40 pounds. May require long periods of standing, hauling materials over uneven and wet surfaces, frequent bending, stooping, stretching, reaching, and lifting items.

Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions. This job description is intended as a guide to the general job responsibilities and is not inclusive of every duty the employee is expected to perform.

MINIMUM QUALIFICATIONS

Preferred: Experience working in the food service or retail industries as well as cash

handling and reconciliation skills. Preferred age is 16 years old.

Please send resume to jobs@pueblozoo.org

Job Types: Part-time, Seasonal

Pay: $14.81 per hour

Expected hours: 6 – 12 per week

Benefits:

• Employee discount

Shift:

• Day shift

Work Location: In person

Salary : $15