What are the responsibilities and job description for the Dealership Service Writer Advisor position at Puente Hills Hyundai?
Service Writer & Advisor at Hyundai Dealership located in City of Industry, CA Seeking an experienced writer / advisor to join our team.
- Employment Type : Full-time position with benefits package (medical / dental / 401k)
- Work Environment : Family-oriented with a focus on high service volume and loyal customer base
- Location : City of Industry, CA, fostering a fun atmosphere Responsibilities :
- Ensure that the Customer Service Index (CSI) rating meets the expectations set by the dealership service manager
- Guide customers through the complete service experience, from the service drive to vehicle handover
- Coordinate appointment scheduling and deliver accurate service estimates
- Provide education to customers on the importance of vehicle care and maintenance following manufacturer guidelines
- Clearly communicate repair and maintenance timelines to customers
- Keep customers updated on any changes in estimates or pick-up times through progress calls or emails
- Accurately record repair and maintenance updates on approved repair orders
- Effectively address and resolve customer inquiries and concerns
- Build strong, positive relationships with customers to encourage repeat and referral business
- Collaborate with managers to achieve daily performance metrics
- Maintain consistent penetration levels for both Customer Pay (CP) and Warranty services Qualifications :
- Possess a high school diploma or GED equivalent
- At least six months of work / training experience in the automotive industry or closely related field
- Knowledgeable about newer vehicle technologies
- Outstanding customer service abilities
- Analytical and adept at multitasking
- Work independently and with minimal supervision
- Positive attitude and team-oriented
- Remarkable written and verbal communication skills
- Substantial and consistent work record
- Valid driver's license and a clean driving record
- Professional attitude and behavior
- Mobile applications and software user interface with existing solutions are a plus Compensation : $54,000 - $120,500 yearly
- Ensure that the Customer Service Index (CSI) rating meets the expectations set by the dealership service manager
- Guide customers through the complete service experience, from the service drive to vehicle handover
- Coordinate appointment scheduling and deliver accurate service estimates
- Provide education to customers on the importance of vehicle care and maintenance following manufacturer guidelines
- Clearly communicate repair and maintenance timelines to customers
- Keep customers updated on any changes in estimates or pick-up times through progress calls or emails
- Accurately record repair and maintenance updates on approved repair orders
- Effectively address and resolve customer inquiries and concerns
- Build strong, positive relationships with customers to encourage repeat and referral business
- Collaborate with managers to achieve daily performance metrics
- Maintain consistent penetration levels for both Customer Pay (CP) and Warranty services
Compensation :
54,000-$120,500 per year
Salary : $54,000 - $120,500
