What are the responsibilities and job description for the Service Writer/Advisor Job at Puente Hills Hyundai in City of Industry position at Puente Hills Hyundai?
Job Description
Job Description
Looking for an experience d writer / advisor to join our team. The position is full-time with benefits including medical / dental / 401k
RESPONSIBILITIES
- Maintain Customer Service Index (CSI) rating as set by dealership service manager
- Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
- Schedule appointments and generate estimates
- Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications
- Effectively communicate to the customer the timeline of repair and maintenance
- Follow up with progress calls and / or emails to customers regarding any changes in the estimate or pick up time
- Document repair and maintenance changes on repair order in the approved manner
- Resolve customer complaints and questions
- Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
QUALIFICATIONS
