Catering Service Manager

JOB TITLE:       Catering Service Manager

LOCATION:       Tampa

REPORTS TO:    Director of Operations

About Puff 'n Stuff Catering & Events

Are you a dynamic leader with a passion for food, customer service, and operational excellence. Do you thrive in a fast-paced environment where creativity and trust are at the heart of everything you do. If so, we want you to join our team as a Catering Service Manager at Puff ‘n Stuff, a premier catering company dedicated to delivering exceptional experiences.

The Catering Service Manager (CSM) is the Department Leader for the service side of the catering operation. The CSM will lead a team of supervisors, servers, bartenders, event chefs and other service roles to execute the events as detailed in the Special Event Order (SEO).

Catering Service Manager Essential Functions

• -Employee Management
  • Interview and hire
  • Orientations
  • Performance Review
    • Reviews opportunity for growth and provides supervisory feedback
    • Provides employee feedback and assist with performance evaluation
    • Sets and maintains expectations for all service staff members
    • Provide performance feedback to service team members and report any pertinent feedback to Director of Operations
  • Counseling
  • Terminations
• -Training
  • New hire training
  • Training materials and methods
    • Creates and develops training materials
    • Review and revise SET training manuals, by position and reintroduce to the current team as well as new team members
    • Create brochures, develop multimedia visual aids, and create training presentations
    • Evaluate company needs and plan training programs accordingly
    • Implement tools for testing and evaluating employee
  • Functional
    • Supervises and conducts functional on the job training for new and tenured staff
  • Service Styles
    • Educate service team on new service styles
• -Scheduling
  • Schedule / Oversee Scheduling
    • Schedule service team in Nowsta, based on labor sold per event
    • Create and adhere to event-based budgets for the service team
    • Develop strategic plans to manage labor by empowering Supervisors to make staffing cuts based on event need
  • Payroll Approvals
    • Review and approve all staff hours and adhere to scheduling hours within allocated labor limits
  • Time clock adjustments
• -Event Management
  • Prepare and Plan
    • Attend weekly Production Meetings to discuss upcoming events
    • Reviews staffing needs based on Sales recommendations for events
    • Reviews/ creates logistical plans and steps of service for special events
    • Schedule meetings with Supervisors and Lead Event Chefs to discuss logistical plans and steps of service when warranted
    • Communicates event staff to Special Event Planners
    • Distributes SEOs to Supervisors and Lead Event Chefs
  • Event Load Outs
    • Regularly provides support and guidance for the service team during event load outs
  • Attend/Oversee
    • Visit key events to check in with the service team, observe and train
  • On the Job Training
  • Communication between Client/Sales/Supervisor and Lead
• -Administrative
  • Builds and maintains solid interdepartmental communication
  • Partners with HR to assure staff is prepared for daily needs
  • Develops action plans based on observations, customer survey results, and customer feedback
  • Assist with the development of strategic plans and implementation of company policies
• -Adhere to, monitor, and enforce all company policies and procedures  
• -Training, coaching, motivating and disciplining staff; documenting as needed  
• -Provides feedback for the Operations and Sales teams
• -Ensure service needs are being meet
• -Performs additional supervisory duties as necessary 
• -Always exhibits a neat and clean appearance consistent with a professional image
• -Exhibits professionalism in speaking with employees, peers and management
• -Interact with clients, guests, and other vendors to provide friendly and superior service
• -Represent Puff 'n Stuff Catering's core values of Quality, Dedication and Creativity.
• -May be indoor or outdoor setting
• -Varied weather conditions are expected
• -Varying schedule to include holidays, weekday, weekends and extended hours based on the needs of the business
• -Ability to regularly lift, move, and carry up to 50lbs. Daily workload may include the unloading/loading of necessary equipment for events as needed.
• -Be able to pass background check
• -Speak English fluently and be able to write basic English
• -Reliable transportation to, and from locations throughout Central Florida
• -Must work well in teams, as well as alone, and be able to work with minimal supervision
• -Have a clear understanding of state and company regulations when serving alcohol
• -T.I.P.S certified a plus, or able to obtain within 60 days of application
• -Serve Safe certification

Catering Service Supervisor Expectations

Work Environment

Physical Demands

Catering Service Supervisor Requirements