What are the responsibilities and job description for the Estimator - Commission Pay Plan position at Puget Collision?
The Auto Collision Repair Estimator is a skilled hourly position with a commission-based pay plan for additional earnings on individual performance. The Estimator must be an experienced professional in all aspects of repair planning and proficient in managing most insurance company direct referral programs.
Job Duties/Responsibilities:
- Perform all assigned responsibilities according to the Company Standard Operating Procedures.
- Greet customers promptly and professionally, assess their needs, and deliver customer service excellence.
- Ability to capture potential business from walk-in or call-in customers by instilling confidence and trust in our company’s abilities. This involves being well-versed in our certifications and insurance partnerships.
- Prioritize jobs based on type of repair and expedite express repairs for cycle time efficiency.
- Inspect, analyze, and evaluate damaged vehicles to create accurate repair estimates.
- Ability to properly identify prior damage through check-in photos and pre-scanning the vehicle.
- Ensure maximum profitability by proper application of labor resources, sales mix, and ensuring repair vs replace.
- Inform customer about the repair process, insurance claim and payment procedures and expected delivery date of repair.
- Function as a primary point of contact for customers, keeping them informed throughout the repair process; ensuring notes in the file are accurate and complete.
- Write a comprehensive auto body collision repair plan after disassembling the vehicle.
- Ensure repairs adhere to OE standards, DRP part choices, refinish guidelines and ADAS requirements for calibrations and scanning.
- Verify quality is checked at each stage of the vehicle repair process.
- Source, order & receive parts according to insurer and company guidelines.
- Ensure accurate final bill and estimate accuracy; sublet posted, all supplements are noted including customer authorizations and parts listed correctly per DRP guidelines.
- Deliver the vehicle to the customer going over the repair, the paperwork and ensuring all final payments are collected.
- Ensure all documentation is scanned into the CCC one file: check-in sheet, estimate, adjusted sheets, invoices, payments, and final bills.
- Maintain an accurate CCC Calendar and review inbox items and DRP portals daily.
- Cultivate strong relationships with DRP, Fleet and Dealer partners, meeting performance metrics and standards.
Key Performance Metrics:
- Achieve monthly and annual sales goals as specified by the shop manager.
- Ensure profitability with Gross Profit of 45% or higher.
- Maintain and Ensure Carrier Performance, including State Farm RPM at 700 or higher.
- Customer Service Index Score 90 for keeping the customer informed, on time deliveries, return rate and Net Promoter Score. Surveys should be a minimum of 40% taken monthly.
- Cycle Time efficiency should be less than the state average.
- Maintain $0 accounts receivable over 31 days and clean files that are ready to close at delivery.
Skills/Qualifications:
- I-CAR certification is preferred. I-CAR Pro-Level 1 certification is mandatory within 90 days of employment.
- A minimum of 3 years of experience in DRP writing is essential.
- Strong relationships with insurance providers are crucial to the success of this position.
- Knowledge of metal/refinish replacement and repair techniques.
- Proficient with both Mitchell and CCC estimating systems, ERAC and DRP management systems.
- Demonstrates excellent verbal and written communication abilities.
- Interacts effectively with co-workers, customers, and insurance representatives.
- Applies organizational skills to maintain consistency, and efficiency in repair planning process.
- Adheres to the company’s non-disclosure and confidentiality policies concerning customer information.
