What are the responsibilities and job description for the Estimator position at Puget Collision?
Job Description
Job Description
The Auto Collision Repair Estimator is a skilled hourly position that must be an experienced professional in all aspects of repair planning and proficient in managing most insurance company direct referral programs.
Job Duties / Responsibilities :
- Perform all assigned responsibilities according to the Company Standard Operating Procedures.
- Greet customers promptly and professionally, assess their needs, and deliver customer service excellence.
- Ability to capture potential business from walk-in or call-in customers by instilling confidence and trust in our company’s abilities. This involves being well-versed in our certifications and insurance partnerships.
- Prioritize jobs based on type of repair and expedite express repairs for cycle time efficiency.
- Inspect, analyze, and evaluate damaged vehicles to create accurate repair estimates.
- Ability to properly identify prior damage through check-in photos and pre-scanning the vehicle.
- Ensure maximum profitability by proper application of labor resources, sales mix, and ensuring repair vs replace.
- Inform customer about the repair process, insurance claim and payment procedures and expected delivery date of repair.
- Function as a primary point of contact for customers, keeping them informed throughout the repair process; ensuring notes in the file are accurate and complete.
- Write a comprehensive auto body collision repair plan after disassembling the vehicle.
- Ensure repairs adhere to OE standards, DRP part choices, refinish guidelines and ADAS requirements for calibrations and scanning.
- Verify quality is checked at each stage of the vehicle repair process.
- Source, order & receive parts according to insurer and company guidelines.
- Ensure accurate final bill and estimate accuracy; sublet posted, all supplements are noted including customer authorizations and parts listed correctly per DRP guidelines.
- Deliver the vehicle to the customer going over the repair, the paperwork and ensuring all final payments are collected.
- Ensure all documentation is scanned into the CCC one file : check-in sheet, estimate, adjusted sheets, invoices, payments, and final bills.
- Maintain an accurate CCC Calendar and review inbox items and DRP portals daily.
- Cultivate strong relationships with DRP, Fleet and Dealer partners, meeting performance metrics and standards.
Key Performance Metrics :
Skills / Qualifications :
