What are the responsibilities and job description for the Permit Operations Manager position at Pulley?
Our Mission
At Pulley, we are on a mission to help construction teams break ground faster. The United States is short between 4-7 million homes while housing production and affordability remain near historic lows. Meanwhile, retail and office real estate are still adapting to the post-pandemic world and the AI boom has led to significant investments in data center infrastructure.
Permitting requirements vary vastly by jurisdiction, making it challenging to navigate for home builders, retailers, architects and contractors. It creates a critical bottleneck that every project must traverse. While the industry remains largely fragmented and underserved, we believe that combining cutting-edge software with permitting expertise can condense permitting timelines from months to days or even hours!
About Us
We are a passionate team building software for the built environment around us. Founded by Charlie Jacobson and Andreas Rotenberg in 2021, our team combines deep experience in real estate and construction with a track record of shipping software loved by millions of customers.
We're backed by CRV, Susa Ventures, BoxGroup, Fifth Wall, Operator, South Park Commons, Suffolk Construction and leaders from Plaid, Segment, Procore, ServiceTitan, Built, BuildZoom, and eero.
What We're Building
We're building the world's first software platform for construction permitting - for any project, in any city. Our north star is speed; everything we do is in the service of helping our customers get their permits as fast as possible.
We serve some of the top developers, builders, retailers and architects in the industry to permit new apartment buildings, office space, homes, stores and much more!
The Role
We're looking for a Permit Operations Manager to own process and tooling along with supporting hiring and enablement efforts for the permitting team. This role will report to the Head of Permitting.
- Craft runbooks and processes to ensure high quality permitting outcomes
- Maintain internal no-code tooling and implement new tools as needed
- Collaborate with internal teams to build metrics and dashboards for monitoring SLAs, and KPIs
- Responsible for running deep dives on past project to spot opportunities for better project outcomes, and translating that back to runbooks and tooling
- Support our Head of Permitting and Account Leads in monitoring active projects to ensure SLA adherence and high quality outcomes
- Help design effective interview processes optimizing for talent density on the team
- Plan and implement ongoing training & change management processes for project managers
Who You Are
Nice To Have
