Medical Customer Service Representative

Full job description

Fast-paced Pulmonary practice seeking a Customer Services Representative

The ideal candidate is reliable, honest, hardworking, detail-oriented, flexible, cheerful, and patient-centered. In this important role, a successful candidate will act as an ambassador of the practice to patients and other medical offices. We are looking to grow our excellent team with members who are eager to contribute to top-quality patient care and ultimately, the success of the practice. A willingness to learn and grow with the practice in an environment that encourages constant innovation and feedback is a must!

Duties include:

· Various patient flow responsibilities such as scheduling appointments, patient check-in, patient check-out

· Explaining basics of patient care procedures and diagnoses

· Managing provider schedules

· Communicating with other physician offices regarding referrals and patient records

· Verifying insurance benefits

· Collecting payments at check-out

· Managing patient communications/questions, incoming faxes and other correspondence; delegating as appropriate

· Corresponding with referring physicians, scanning and routing correspondence and medical records, and other general clinical admin duties as assigned

· Process medical records requests

Required Qualifications:

· Willingness to establish and maintain a fun and professional work environment

· Must be able to multitask, have great attention to detail, be punctual, and deliver exceptional customer service experience

· Natural inclination to take initiative

· Experience and detailed knowledge of EMR systems for scheduling and charting

· Knowledge of HIPAA compliance

Desired Qualifications:

· Pulmonary work experience in this role

· Formal training as a Front Office Associate and/or certification is preferred

· Problem-solving and/or social media marketing skills are needed by our team

· We are a team-oriented practice so a willingness to be cross-trained to assist with both clinical, front-office, and administrative tasks is important.

Job Type: Full-time

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Ability to Commute:

• Birmingham, AL 35205 (Preferred)

Ability to Relocate:

• Birmingham, AL 35205: Relocate before starting work (Preferred)

Work Location: In person