Order Management Specialist

Company Overview

Pulmuone’s mission is a company that creates a healthy future for people and the earth with wholesome foods. Pulmuone Foods USA brands include Nasoya, Wildwood, Emerald Valley Kitchen, Monterey Gourmet Foods, and Cibo Naturals. Pulmuone’s family of brands provide our consumers a wide variety of delicious products that are inspired by contemporary flavor palates and encourage a healthy and sustainable lifestyle. Visit www.pulmuonefoodsusa.com to learn more about the company and brands.

Order Management Specialist will interact with customers to answer questions about products, services, & delivery options, ensure that customer orders are appropriately entered into the order management system, and arrange/monitor shipments according to the availability and customer requirements.

Job responsibilities include but not limited to:

• Responsible for all aspects of order processing, including receiving, reviewing and processing of all sales orders accurately and timely.
• Track inventory levels to ensure that orders are fulfilled accurately and efficiently.
• Enter order details into ERP system accurately.
• Process customer purchase orders through EDI.
• Process orders in 3rd party portals and websites.
• Communicate with 3rd party warehouses on order updates and changes.
• Communicate with customers about order status and shipping details as required.
• Issue sales invoices to customers.
• Answer questions about order status, shipment schedules, and product information to help resolve customer concerns.
• Review order forms to ensure that all required information has been provided.
• Communicate with other cross-functional departments to obtain product information or status updates on orders.
• Answer questions about company’s products or services offered to potential customers.
• Ensure compliance with company policies and best practices.
• Perform other projects/duties as assigned.

Skills/ Qualifications:

• Associate’s degree or equivalent experience.
• 3-5 years of experience in order management, sales, or related fields.
• Excellent verbal and written communication skills.
• Excellent business etiquette skills and interpersonal skills.

• Analytical and problem-solving skills.
• Ability to resolve issues and understand inter-related sources of information.
• Proficiency in Microsoft Office (Word, Excel, Outlook). ERP system proficiency preferred.

We offer competitive pay and benefits package, including health (~80-90% company paid) for employee and dependents, dental, vision, life insurance, long-term disability, company match 401K plan, vacation, floating holidays, and company holidays.

Pulmuone is a global, distributed workforce in four countries. We are an Equal Opportunity Employer and embrace people with different experiences, strengths, and backgrounds, who share a passion for making a healthier tomorrow for people and the planet with wholesome foods.