What are the responsibilities and job description for the Front Desk Agent position at Pulse Hosptality?
Job Summary:
We are seeking a professional and customer-oriented Front Desk Agent to join our team. The ideal candidate will be responsible for providing exceptional guest service, checking guests in and out, making reservations, and ensuring the front desk runs smoothly.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Assist guests with check-in and check-out processes
- Handle reservations over the phone, online, and in person
- Provide information about hotel services, amenities, and local attractions
- Respond to guest inquiries and resolve any issues promptly
- Manage phone calls efficiently using proper phone etiquette
- Perform night audit duties as needed
Qualifications:
- Previous experience in a front desk or hospitality role preferred
- Strong communication skills with excellent phone etiquette
- Ability to multitask in a fast-paced environment
- Knowledge of hospitality industry practices
- Bilingual or multilingual skills are a plus
-Fosse experience preferred
This position offers the opportunity to work in a dynamic hospitality environment where customer service is paramount. If you have a passion for providing exceptional guest experiences and possess the required qualifications, we invite you to apply for this exciting Front Desk Agent position.
Job Type: Full-time
Pay: $14.00 - $14.25 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Kennesaw, GA 30144 (Required)
Ability to Relocate:
- Kennesaw, GA 30144: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14 - $14
