Demo

Call Center Specialist

Pulse Vascular
Vineland, NJ Full Time
POSTED ON 3/27/2025
AVAILABLE BEFORE 5/27/2025

Bi-Lingual Spanish Required

As a Call Center Specialist at Pulse Vascular, you will be responsible for handling incoming calls from patients, referring providers, caregivers, etc., aiding with inquiries, scheduling appointments, and delivering accurate information about services. Serving as the first point of contact for patients, you play a vital role in ensuring a smooth and seamless patient experience.

Key Responsibilities:

  • Respond to inbound patient and referring provider calls, addressing inquiries and resolving issues in a timely and professional manner.
  • Schedule and confirm appointments for medical services, ensuring accuracy in patient details and availability.
  • Verify patient demographic and insurance information, updating records as necessary.
  • Handle prescription refill requests and relay messages to the appropriate medical personnel.
  • Provide basic information on clinic services, medical procedures, and billing inquiries.
  • Triage patient calls and direct them to the appropriate department or medical professional.
  • Escalate urgent issues to supervisors or medical staff when necessary.
  • Maintain the confidentiality of patient information in compliance with HIPAA and organizational policies.
  • Follow up with patients regarding appointment confirmations and any follow-up care instructions.
  • Assist in rescheduling appointments and manage cancellations to optimize provider schedules.
  • Accurately document all patient interactions and ensure all relevant details are logged in the system.
  • Assist with outbound calls, such as appointment and procedure reminders, as directed by management.
  • Handling incoming communications from patients and physicians
  • Receive incoming patient referrals from Marketing Department
  • Other duties as directed

Required Skills & Qualifications:

  • Excellent verbal and written communication skills, with a clear, friendly, and professional phone manner.
  • Strong problem-solving abilities and the capacity to manage difficult or sensitive situations with empathy and composure.
  • Exceptional organizational skills with a focus on accuracy and attention to detail.
  • Ability to multitask and manage high call volumes in a fast-paced environment.
  • Basic computer proficiency, including familiarity with Electronic Medical Record (EMR) systems, scheduling software, and Microsoft Office.
  • Knowledge of medical terminology and procedures is preferred.
  • Previous experience in a medical or healthcare call center is desirable.
  • Ability to maintain patient confidentiality and adhere to HIPAA regulations.

Work Environment:

  • Must be able to work in a fast-paced environment and manage a high volume of calls.
  • Monday through Friday.  No nights, weekends or holidays.
  • Collaborative team environment with opportunities for professional growth.

Salary : $18

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Call Center Specialist?

Sign up to receive alerts about other jobs on the Call Center Specialist career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$39,519 - $52,857
Income Estimation: 
$47,735 - $64,375
Income Estimation: 
$39,519 - $52,857
Income Estimation: 
$47,735 - $64,375
Income Estimation: 
$47,735 - $64,375
Income Estimation: 
$53,293 - $81,375
Income Estimation: 
$71,131 - $109,698
Income Estimation: 
$88,980 - $127,753
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Pulse Vascular

Pulse Vascular
Hired Organization Address Cape May, NJ Full Time
**$1,000 Sign On Bonus** We are seeking a skilled Mobile Ultrasound Technologist responsible for performing diagnostic i...
Pulse Vascular
Hired Organization Address Vineland, NJ Full Time
**$1,000 Sign On Bonus** We are seeking a skilled Mobile Ultrasound Technologist responsible for performing diagnostic i...
Pulse Vascular
Hired Organization Address Salem, NJ Full Time
**$1000 Sign On Bonus** We are seeking a skilled Mobile Ultrasound Technologist responsible for performing diagnostic im...
Pulse Vascular
Hired Organization Address Vineland, NJ Full Time
The Purchasing Assistant is responsible for the procurement and management of all inventory products. The purchaser shou...

Not the job you're looking for? Here are some other Call Center Specialist jobs in the Vineland, NJ area that may be a better fit.

AI Assistant is available now!

Feel free to start your new journey!