QA Manager

Job Title: Quality Assurance Manager

Department: Engineering / Urethane FLSA Status: Exempt

Location: Luck, WI

Reports To: Eng Manager / President

Job Summary

The primary role in this position is to drive Quality improvements company wide. As a Quality Assurance Manager, the holder will assist in overseeing the production process ensuring quality standards are met and spot checking product as necessary; the holder will maintain/develop/document existing or future quality standards and assist in the implementation of them; the holder will assist in providing direction to the quality department leads informing/training in any new processes, policies, standards, or gauges; the holder will also ensure Quality Control and will make decisions and take necessary action to ensure quality is met; the holder will be heavily involved in the CARE process and reporting, working with team members across all departments to ensure the customer’s needs are met; lastly the holder will document and maintain the Quality reporting, distributing monthly or as necessary. Under this role, the holder will rely heavily on data or numbers in their pursuit of truth and best practices, driving Quality towards ISO standards. Success is largely determined by the ability to show measurable improvement in its Quality Control / Quality reporting.

Essential Job Functions

• Support efforts to develop and sustain a culture of waste reduction and affect an ongoing and sustained improvement in product and process quality through Root Cause Analysis.
• Develop and improve existing metrics and standards for quality control and troubleshooting of manufacturing technical problems.
• Trouble shooting problems associated with manufacturing processes.
• Troubleshoot issues related to part quality, lead implementation of changes to correct.
• Recommend and coordinate process improvement activities with the Line Support and Operations groups (Lean initiatives).
• Always be looking for ways to eliminate waste through efforts of Quality Control
• Enter, purge, and maintain data within different documents and systems (Quality Summary, Quality Reporting, SOP’s, CARE database, KPI’s, Etc.)
• Assist in analyzing product failures that occur during the production process and/or in the customer’s field application of the product to determine causes and present solutions to failures.
• Creates and maintains databases/in-line process documents for quality history and testing; working with Suppliers (raw material testing, certs, etc.)
• Instructs employees on documentation, procedures, and standards.
• Monitor, measure and report on Quality related process performance and general issues to enhance production quality and maximize efficiency. Takes corrective action for any performance shortfall and unacceptable nonconformities.
• Attend meetings as required and complete required paperwork, reports, and support functions.
• Provide training on Quality standards to production staff and any related departments.
• Provide direction to quality leads as necessary to improve the quality process

Requirements and Qualifications

Requires bachelor’s degree in engineering / process improvement / quality assurance or control or will consider equivalent experience working in a manufacturing environment, preferably in an elastomer and/or steel component environment. Typically requires 4 or more years of engineering experience. Knowledge or previous experience within Quality Assurance and ISO is preferred.

Travel

Rarely required travel to customer or vendor sites, which could entail travel outside the country or local area requiring overnight stays.

Competencies

Adaptability:

• Adapts to changes in the work environment with frequent change, delays, or unexpected events. Manages competing demands. Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Analysis/Reasoning/Attention to Detail:

Precisely captures information to complete work accurately and ensures that information is always reviewed in accomplishing tasks.

Computer Skills:

Excellent computer skills with proficiency in using Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) and ability to work with different types of engineering software (2D, 3D, CAM, etc.), and ERP System (XA).

Initiative:

Takes prompt action to accomplish objectives; Undertakes self-development activities; Takes independent actions and calculated risks; looks for and takes advantage of opportunities; Asks for and offers help when needed; Demonstrates persistence and overcomes obstacles.

Math Ability:

Strong basic math skills such as addition, subtraction, multiplication, and division. Ability to use and/or read basic blueprints, calipers, micrometer, tape measure, and other related tools. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form that involve several abstract and concrete variables.

Oral and Written Communication:

Excellent communication skills write clearly and informatively with ability to read and interpret written information. Edits work for spelling and grammar errors using proofreading skills. Speaks clearly and persuasively in a positive or negative situation; Effectively conveys information in a clear and professional manner.

Problem-Solving/Reasoning Ability:

Ability to understand and define problems, collect data, establish facts, draw valid conclusions, and develop creative alternative solutions. Able to understand and apply mechanical concepts and principles to solve problems.

Professionalism:

Approaches others in a tactful manner; reacts well under pressure; accepts feedback from others; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments

Teamwork:

Maintains good working relationships with all co-workers; Exhibits a respectful and cooperative attitude; Contributes to a positive and supportive working environment.

Work Environment

While preforming the job, the employee is regularly exposed to moving mechanical parts, airborne particles, and loud repetitive equipment. Work is performed indoors in a non-temperature controlled industrial environment, with occasional extreme temperature conditions. Work may be performed outside of the office traveling in a vehicle or in an outside environment in a customer plant or location. At all times the proper personal protective equipment is to be worn and safety procedures of the company, customer, or vendor are to be followed. This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of the job. The employee is regularly required to stand, sit, walk, have good dexterity utilizing their arms, hands, and fingers, the ability to communicate clearly with co-workers, and the ability to hear. The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.