Demo

Retention Marketing Manager - CRM Marketing Somerville, United States of America

PUMA Gruppe
Somerville, MA Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/11/2025

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity

Your Talent

  • 2-4 years of e-mail and / or CRM marketing experience in a fast-paced, direct-to-consumer environment with a proven track record of delivering results
  • Familiarity and high comfort level working in email / CRM platforms and analytics tools
  • Experience with testing design and methodologies, personalization, and marketing automation
  • Experience with audience segmentation
  • Consumer-first mindset with a deep understanding of the digital landscape, innovations, and best practices
  • Keen creative eye with ability to translate business objectives into comprehensive creative briefs
  • Proven analytical skills with strong understanding of industry KPIs and ability to translate insights into actions
  • Excellent project management and organizational skills with the ability to manage multiple tasks and priorities
  • Solution-oriented with a penchant for strategic thinking and problem solving
  • Retail, sportswear, or fashion industry experience / interest highly preferred

Your Mission

The Retention Marketing Manager for the email channel is an essential part of the growing Retention team. You will be responsible for developing and executing CRM campaigns in the email channel with a primary focus on driving ecommerce business results and retaining customers in the North America (US & Canada) region. You will collaborate cross-functionally to deliver a seamless consumer experience through data-driven and personalized email campaigns that drive revenue, loyalty, and brand affinity. This is a Hybrid position with in-office expectations.

  • Develop and execute CRM campaigns in the email channel with a primary focus on driving ecommerce revenue and improving conversion rates
  • Manage end-to-end email campaign process from ideation and calendar planning to creative briefing, segmentation, regional translations, QA, deployment, CRM agency collaboration, and reporting
  • Sync with launch, merchandising, retail, and promotional calendars to support priority initiatives in parallel with other Retention and Performance Marketing channels
  • Elevate the email channel through storytelling by collaborating with internal partners to identify key brand moments and activations to highlight
  • Develop and implement iterative testing plans, focusing on segmentation, messaging, frequency, and personalization, to optimize campaigns to improve channel KPIs
  • Collaborate with site and other channel owners to prioritize and execute omnichannel tests
  • Analyze performance metrics and leverage business insight to identify trends and opportunities for optimizations and to drive engagement and efficiency
  • Provide clear communication and coordination of campaign briefs, deliverables, timelines, dependencies, and blockers
  • Support Senior Retention Marketing Manager on audience segmentation, channel health management, testing strategies, and lifecycle automation journeys
  • PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

    PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

    The large running presence in Boston drives our passion to be the Fastest Sports Brand in the World.

    PUMA Marketing is a highly engaged, driven and fun group! We communicate directly with our consumers daily, and work together to create stories that effectively reach and impact PUMA fans around the world.

    J-18808-Ljbffr

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Retention Marketing Manager - CRM Marketing Somerville, United States of America?

    Sign up to receive alerts about other jobs on the Retention Marketing Manager - CRM Marketing Somerville, United States of America career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $192,426 - $255,933
    Income Estimation: 
    $249,151 - $341,218
    Income Estimation: 
    $192,426 - $255,933
    Income Estimation: 
    $249,151 - $341,218
    Income Estimation: 
    $115,898 - $155,468
    Income Estimation: 
    $160,561 - $207,658
    Income Estimation: 
    $160,561 - $207,658
    Income Estimation: 
    $192,426 - $255,933
    Income Estimation: 
    $96,928 - $129,143
    Income Estimation: 
    $115,898 - $155,468
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Not the job you're looking for? Here are some other Retention Marketing Manager - CRM Marketing Somerville, United States of America jobs in the Somerville, MA area that may be a better fit.

    Retention Marketing Manager - CRM

    PUMA Group, Somerville, MA

    Senior CRM and Email Marketing Manager

    829 Studios - Digital Agency & Marketing Consultancy, Boston, MA

    AI Assistant is available now!

    Feel free to start your new journey!