PSL Player Experience Manager

Position Description

The position of PSL Player Experience Manager is a full-time position with benefits. This position will be tasked with engaging with PSL participants through a variety of ways including program development, social media, and marketing strategies. Additionally, this position is afforded the ability to be creative and innovative when it comes to enhancing the PSL experience whether through new programming or through supporting existing programming. The PSL Player Experience Manager reports directly to the PSL Director and works as part of a team of professionals who serve PSL and PUMP. 

Representative Tasks & Major Responsibilities

PSL Program Development and Implementation (50%)

• Member Benefits
• Develop and implement a member benefits program for PSL participants. 
• Develop and manage relationships with local partners.
• PUMP Passport
• Assist PUMP Executive Director in developing and implementing programming for the PUMP Passport.
• Communicate PUMP Passport Events with PUMP membership.
• Hometown Hot Spots
• Work with local bars and restaurants to provide exclusive specials, discounts, or experiences for PSL participants/PUMP members.
• Promotion of Hometown Hot Spots to leagues and members each season.
• Corporate Events and Leagues
• Work with PSL Director on the visualization, coordination, planning, logistics, and more for the addition of corporate events and leagues under the PSL program.

Social Media and Marketing (30%)

• Engage PSL participants through the use of PUMP/PSL platforms including but not limited to:
• Facebook
• Instagram
• X
• Create flyers for social media and websites for player engagement and program/event marketing.
• Creation of email marketing and strategies for:
• Monthly PSL Newsletter
• League announcements
• Sponsorship deliverables
• Program and event news
• Develop additional strategies and content for player recruitment and engagement through social media and marketing.

PSL League Support (20%)

• League specific responsibilities as assigned by the PSL Director. Some examples are but not limited to:
• Troubleshooting.
• Distribute t-shirts quarterly.
• Field work including lining fields and assessing if playable.
• Update weather hotline and social media.
• Weekly meeting with PSL Staff to discuss league progress.
• On-call protocols as part of seasonal schedules.
• Assist PSL Staff with planning and implementation of PSL one day tournaments.
• Working with PSL staff on implementation of any new protocols, policies, systems, etc.
• Stay up to date on all league rules and equipment requirements.