Club Services Manager

About Pup Social

Pup Social is Chicago’s first private membership club where dogs and their humans can play, relax, and connect. With a supervised off-leash park, canine-friendly lounges, training and grooming services, retail options, blow out and nail salon for the busy pet owner, and exciting events, Pup Social is the ultimate hub for dog lovers and their furry companions.

We’re seeking individuals who are passionate about this concept and want to join the founding team to bring this innovative community to life. Sound like you? Read on!

Club Services Manager

Pup Social is looking for an experienced Club Services Manager to join our team! Experience managing a beauty salon or pet grooming service is acceptable as this person will be overseeing two departments: the sPAW (grooming services) and the human beauty department (offering limited services). This position will manage service bookings, appointment and baseline operations including scheduling the 10-12 person staff across both departments and handing inventory for both as well.

Responsibilities Include:

• Monitoring financial transactions and providing regular financial reports to other senior managers and owners
• Supporting the launch and growth of Pup Social’s grooming services and pet wash
• Supporting the launch and growth of Pup Social’s human beauty department
• Maintaining and providing support for customers appointments and billing via the POS
• Managing inventory
• Scheduling and overseeing grooming and esthetician staff.
• Ensuring both departments are organized, clean, and optimized for services provided.
• Staying attuned to customer preferences, researching new products, and market trends.
• Be onsite a minimum of three days a week

This is more than just a management role—it’s an exciting opportunity to attend annual grooming (dog and human) industry expos, and contribute to building a welcoming and relaxing environment for dogs and their humans - unlike anything currently offered in Chicago. This position offers a clear path to promotion into a Club Services Manager role across multiple venues.

Why This Role is Exciting

This is a great opportunity for someone who loves customer service, beauty and sales. This is a hybrid salary and commission based position where you have the possibility of making six figures in the first year.

If you enjoy a fast paced and varied occupation as the Club Services Manager you get to work with a variety of clients and industry professionals. You get to build your own team and stay/heal at the forefront of the industry getting to regularly test out try new products and equipment.

What We’re Looking For

We’re seeking a team player who loves dogs, people, and building community. You should be:

• 5 years experience in managing beauty salon, or grooming teams, and inventory (both is a bonus).
• Skilled at creating relationships with clients and training staff.
• Customer service oriented, organized, and comfortable with tech.
• Experience working with, updating, and managing appointment booking software.
• Passionate about innovation and adapting to challenges.

Preferred qualifications include experience in dog-related industries, management, first hand experience and certifications as a salon stylist or esthetician or/and a groomer.

Perks of the Job

• Competitive hybrid salary commission bonus compensation ($60,000-$100,000 in the first year)
• Health insurance, PTO, and childcare reimbursement
• Growth opportunities and potential stock options after one year of full-time work.
• Bring your dog to work two days a week and enjoy a free club membership for your pup!
• Ability to do work from home some days

Application Details

To apply, please send:

• A letter of introduction and interest (include your legal name, preferred name, pronouns, and contact information).
• Your resume.
• Contact details for at least two professional references.

Send your application to:Maren Rosenberg (she/her) at Maren@pupsocial.com
Subject Line: Club Services Manager Application – [Your Name]

Applications are reviewed on a rolling basis, so apply early! Incomplete applications will not be considered.

Equal Opportunity Employer

Pup Social is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, disability, or parental status.

We look forward to hearing from you and learning about why you’re excited to join Pup Social!

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $60,000 - $100,000