What are the responsibilities and job description for the Member service representative position at PUPS Pet Club?
Job Summary : The MemberServices Representative will assist customers with purchasingservices and merchandise in person on the computer system and onthe phones.
Essentia l functions andresponsibilities :
- Greets and interactswith customers including answering phone system.
- Consults with customersto understand their needs and preferences related to services andmerchandise.
- Demonstratesand explains services and merchandise selecting and suggestingoptions suitable for the customers needs.
- Assists customers withpurchase decisions.
- Schedules reservationsfor grooming training daycare appointments.
- Collects payment usingthe store point of sale system.
- Performs Daycareattendant duties as assigned or as necessary.
- Represents PUPS in aprofessional and positive manner.
Com pe tencies :
- Excellent verbal andwritten communication skills.
- Excellent interpersonallistening and customer service skills.
- Extensive knowledge ofthe services / merchandise sold.
- Ability to recommendservices / merchandise to customers.
- Ability to operate or toquickly learn the clubs pointofsale system.
- Ability to function wellin a highpaced and at times stressful environment.
Education andExperience :
- High schooldiploma or GED.
- 1 to 3years of retail or customer service experience preferred.
- Basic computer skillsincluding a pointofsale (POS) system preferred.
- Effective communicationskills.
- A love for dogs.
Physical Requirements :
- Stand or walk for longperiods of time.
- Able tosafely lift dogs of up to 50 lbs.
Affirmative Action / EEOstatement
PUPS Pet Club provides equalemployment opportunities to all employees and applicants foremployment and prohibits discrimination and harassment of any typewithout regard to race color religion age sex national origindisability status genetics protected veteran status sexualorientation gender identity or expression or any othercharacteristic protected by federal state or local laws.
We believethat a diverse team is a better team. The perspectives andexperiences that people from different backgrounds bring to thecompany drive better decisions and improved results.
PUPS Pet Clubis committed to a culture of inclusion and believes that diversitydrives the best results.
Other duties
Please note this job description is not designed to coveror contain a comprehensive listing of activities duties orresponsibilities that are required of the employee for this job.
Duties responsibilities and activities may change at any time withor without notice.
Last updated : 2024-11-15