Corporate Trainer, Guest Experience

CORPORATE TRAINER, GUEST EXPERIENCE

We are a lifestyle brand!

If you are looking to join an awesome team, have a positive working environment and live a healthy and active lifestyle, we offer an exciting opportunity to join a thriving and ever-growing brand in this industry.

We are on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate yet fast and consistent experience every day, 365 days a year.

We love and take pride in what we do, and we are looking for the right partners to grow with us. Please join us if you consider yourself a person of integrity, a hard-working team player who is eager to continually grow and learn.

RESPONSIBILITIES:

• Motivate and direct team members to consistently deliver an exceptional dining experience.
• Ensure company standards are upheld in every detail of our atmosphere and service.
• Lead workshops in your region to provide ongoing training and development for our team members.
• Support in getting new team members acclimated to our service standards and POS1 system.
• Be knowledgeable in our history, culture, and mission to be able to engage in conversations with our customers.
• Create a welcoming, positive and memorable experience for guests, encouraging repeat visits and strengthening guest loyalty.
• Uphold and reinforces all Pura Vida Miami procedures and policies pertaining to our service and with our food runners and POS1 teams.
• Strive for five-star reviews and actively encourage team members to do the same.
• Develop a deep understanding of our menu, including all modifications, ingredients, and allergies.
• Lead by example, demonstrating exceptional customer service and effectively addressing any guest concerns.
• Embody a First Team Mentality, fostering teamwork and collaboration.
• Find ways to personalize the guest experience, strengthening customer connections to our brands.

QUALIFICATIONS

• 1 years of experience in the hospitality/restaurant industry; full-service restaurant experience preferred.
• Dynamic leader with strong communication, organizational and problem-solving skills.
• Friendly, professional and customer-focused with a passion for delivering exceptional service.
• Ability to work in a fast-paced, high-demand environment and multi-task effectively.
• Passionate about health and wellness is a plus.
• Must be able to frequently lift and or move up to 50 pounds.
• Engaging presenter with the ability to captivate an audience and deliver exciting, impactful training.
• Proficient with basic knowledge of Excel and POS systems.

BENEFITS:

• Health & Wellness – Medical, Dental & Vision
• PTO
• Discounted Meals
• Growth Opportunities