Demo

Corporate Trainer, Guest Experience

Pura Vida Miami
New York, NY Full Time
POSTED ON 4/2/2025
AVAILABLE BEFORE 5/1/2025

CORPORATE TRAINER, GUEST EXPERIENCE


We are a lifestyle brand!


If you are looking to join an awesome team, have a positive working environment and live a healthy and active lifestyle, we offer an exciting opportunity to join a thriving and ever-growing brand in this industry.


We are on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate yet fast and consistent experience every day, 365 days a year.


We love and take pride in what we do, and we are looking for the right partners to grow with us. Please join us if you consider yourself a person of integrity, a hard-working team player who is eager to continually grow and learn.


RESPONSIBILITIES:

  • Motivate and direct team members to consistently deliver an exceptional dining experience.
  • Ensure company standards are upheld in every detail of our atmosphere and service.
  • Lead workshops in your region to provide ongoing training and development for our team members.
  • Support in getting new team members acclimated to our service standards and POS1 system.
  • Be knowledgeable in our history, culture, and mission to be able to engage in conversations with our customers.
  • Create a welcoming, positive and memorable experience for guests, encouraging repeat visits and strengthening guest loyalty.
  • Uphold and reinforces all Pura Vida Miami procedures and policies pertaining to our service and with our food runners and POS1 teams.
  • Strive for five-star reviews and actively encourage team members to do the same.
  • Develop a deep understanding of our menu, including all modifications, ingredients, and allergies.
  • Lead by example, demonstrating exceptional customer service and effectively addressing any guest concerns.
  • Embody a First Team Mentality, fostering teamwork and collaboration.
  • Find ways to personalize the guest experience, strengthening customer connections to our brands.

QUALIFICATIONS

  • 1 years of experience in the hospitality/restaurant industry; full-service restaurant experience preferred.
  • Dynamic leader with strong communication, organizational and problem-solving skills.
  • Friendly, professional and customer-focused with a passion for delivering exceptional service.
  • Ability to work in a fast-paced, high-demand environment and multi-task effectively.
  • Passionate about health and wellness is a plus.
  • Must be able to frequently lift and or move up to 50 pounds.
  • Engaging presenter with the ability to captivate an audience and deliver exciting, impactful training.
  • Proficient with basic knowledge of Excel and POS systems.


BENEFITS:

  • Health & Wellness – Medical, Dental & Vision
  • PTO
  • Discounted Meals
  • Growth Opportunities

Salary : $80,000 - $85,000

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