What are the responsibilities and job description for the Shift Leader position at Pura Vida Miami?
We are a lifestyle brand!
If you are looking to join an awesome team, have a positive working environment and live a healthy and active lifestyle, we offer an exciting opportunity to join a thriving and ever-growing brand in this industry.
We are on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate yet fast and consistent experience every day, 365 days a year.
We love and take pride in what we do, and we are looking for the right partners to grow with us. Please join us if you consider yourself a person of integrity, a hard-working team player who is eager to continually grow and learn.
PRINCIPAL RESPONSIBILITIES/ESSENTIAL JOB FUNCTION:
#PVM2025MGMT
If you are looking to join an awesome team, have a positive working environment and live a healthy and active lifestyle, we offer an exciting opportunity to join a thriving and ever-growing brand in this industry.
We are on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate yet fast and consistent experience every day, 365 days a year.
We love and take pride in what we do, and we are looking for the right partners to grow with us. Please join us if you consider yourself a person of integrity, a hard-working team player who is eager to continually grow and learn.
PRINCIPAL RESPONSIBILITIES/ESSENTIAL JOB FUNCTION:
- Lead by example, demonstrating positivity and maintaining clear communication with the entire team.
- Deliver outstanding customer service, actively addressing customer needs and resolving any issues or complaints with efficiency and professionalism.
- Motivate and guide team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment.
- Ensure compliance with all food safety laws and sanitation regulations.
- Assist the General Manager with enforcing and maintaining all procedures and policies of Pura Vida at the store level.
- Responsible for covering all shifts and supporting stations.
- Responsible for organizing, scheduling and supervising shifts of team members.
- Assist the General Manager in monitoring employee attendance, punctuality, and time-off requests.
- Assign duties to team members based on their roles and skills to optimize productivity.
- Supervise employees and provide assistance with tasks as necessary to maintain operational efficiency.
- Conduct performance reviews and provide feedback to both upper management and team members to promote continuous improvement.
- Handle employee requests and address any concerns.
- Train new and existing team members on their roles and responsibilities to ensure high performance.Uphold company policies, as well as health, safety, and employment standards.
- Perform other duties as assigned to support overall store operations.
- Minimum 1 year experience in customer service in a hospitality environment (i.e. restaurant, hotel, etc.)
- High School Diploma or GED required; 2 years of college preferred
- Minimum 2 years of experience in management in a hospitality environment
- Exceptional communication, organizational, and problem-solving skills.
- Local/municipal requirements, such as Food Handler certification required.
- Experience with guest services management and demonstrates leadership abilities.
- Flexibility to work closing shifts and during weekends.
- Must be able to frequently lift and or move up to 50 pounds
- Bilingual proficiency (English and Spanish) is a plus.
- Able and willing to close the restaurant as needed, by following all closing procedures.
- Health & Wellness – Medical, Dental & Vision, and more!
- PTO
- Discounted Meals
- Growth Opportunities
#PVM2025MGMT
Salary : $19 - $22
