What are the responsibilities and job description for the Outside Service-MO (Non-DOT) - Springfield, MO position at Purcell Tire & Rubber Co?
Description
MISSION
To address the tire needs of customers in a safe, approved manner using the proper tools and proper techniques on customer property and roadside assistance calls.
Essential Duties
Purcell Tire tests for the presence of THC in all drug screenings for this position, due to the safety-sensitive nature of the job and the potential for injury or death when a tire is installed improperly, or a safety-related mechanical issue is not properly conveyed to a customer. It is a bona fide occupational qualification for service technicians to be unimpaired, so the Company will continue testing for THC and other drugs under the safety-sensitive exceptions allowed by your state.
Requirements
REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)
MISSION
To address the tire needs of customers in a safe, approved manner using the proper tools and proper techniques on customer property and roadside assistance calls.
Essential Duties
- Perform roadside tire service on commercial vehicles (both scheduled hours and after hours on-call)
- Perform tire service on customer sites
- Identify and inflate tires correctly for the size and ply
- Place wheels on balancing machines to determine counterweights required to balance wheels
- Dismount wheels from trucks/equipment using lug wrenches and other hand and power tools
- Mount wheels onto trucks/equipment
- Replace valve stems and remove puncturing objects
- Repair tires that have been punctured
- Maintain service vehicle – daily inspections, oil changes, etc.
- Keep truck fully stocked with tire accessories
- Maintain positive and professional relationships with customers
- Maintain tools and related tire accessories
- Maintain a clean shop and truck to reflect the proper corporate image to the public
- Protect company assets
- Embrace Purcell’s culture of safety and perform all jobs in a safe manner
- Regular attendance in accordance with assigned schedule
- Ability to perform physical requirements as listed in job description
- Other essential and non-essential duties, as assigned by management
- Competitive Industry Wages
- Medical, Dental, Vision, Life Insurance, Disability, Flex-Spending, Health Savings Account, 401(k) with company match.
- Outside Service Technicians are compensated through a combination of hourly pay, daytime service commission, and night/weekend service commission. The listed range represents an estimated total of all compensation sources, listed as an hourly rate. Variables include relevant experience, certifications, geographic location, and willingness to participate in after-hours/on-call programs.
Purcell Tire tests for the presence of THC in all drug screenings for this position, due to the safety-sensitive nature of the job and the potential for injury or death when a tire is installed improperly, or a safety-related mechanical issue is not properly conveyed to a customer. It is a bona fide occupational qualification for service technicians to be unimpaired, so the Company will continue testing for THC and other drugs under the safety-sensitive exceptions allowed by your state.
Requirements
REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS
- Minimum Education: High School
- Minimum Job-Specific Experience: 3-5 years
- Management Experience: N/A
- Driver’s License Required: Yes
- Other Job-Specific Licenses or Certifications Required: Tire Industry Association CTS certification, vendor-provided training
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)
- Tire Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.
- Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mechanical — Knowledge of automotive vehicles and tools, including their repair, and maintenance.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.
- Lifting, Carrying, Pushing, and Pulling up to 100 lbs
- Frequent standing, bending, kneeling, and crouching
- Working in hot and cold temperatures, both outdoors and indoors
- Working around dust, fumes, and loud noises
