What are the responsibilities and job description for the General Service Technician - Desoto, MO position at Purcell Tire & Rubber Company?
Job Description
Job Description
Description : MISSION
To provide safe, quality automotive maintenance, diagnosis, and repair to customer vehicles
ESSENTIAL DUTIES
Pull customer vehicles in and out of the shop
Complete oil / lube services as well as maintenance lamp resets, gathering specs, and acquiring appropriate repair info as needed
Complete proper / appropriate vehicle inspection and accurately measure, record, and report findings on the RO as well as acquire specs and other info to support findings
Perform tire replacement and repair services
Work with and reset TPMS systems
Replace wipers and light bulbs
Use automotive lift equipment in a safe manner.
Clean, stock, and maintain work area
Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.
Perform wheel alignment service
Embrace Purcell’s culture of safety and perform all jobs in a safe manner
Protect company assets
Regular attendance in accordance with assigned schedule
Ability to perform physical requirements as listed in job description
Other essential and non-essential duties, as assigned by management
Driver’s License Required : Must have a Valid Drivers License
Other Job-Specific Licenses or Certifications Required : Tire Industry Association ATS certification, ASE certifications, vendor-provided training
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)
Job-Specific KSA’s :
Tire & Automotive Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets. Mastery of all major automotive emissions, engine management, and electrical systems
Mechanical — Knowledge of automotive vehicles and tools, including their repair, and maintenance.
Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Repairing — Repairing machines or systems using the needed tools.
Troubleshooting — Determining causes of operating errors and deciding what to do about it.
Tools & Technology KSA’s :
Equipment Selection — Determining the kind of tools and equipment needed to do a job.
Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties
Cognitive KSA’s :
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Service Orientation — Actively looking for ways to help people.
Communication KSA’s :
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.
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