What are the responsibilities and job description for the Commercial Outside Service & Boom Truck Operator - Jackson/Cape Girardeau, MO position at Purcell Tire & Service Centers?
Description
MISSION
To address the tire needs of customers in a safe, approved manner using the proper tools and proper techniques on customer property and roadside assistance calls.
ESSENTIAL DUTIES
- Perform roadside tire service on commercial vehicles (both scheduled hours and after hours on-call)
- Perform tire service on customer sites
- Identify and inflate tires correctly for the size and ply
- Place wheels on balancing machines to determine counterweights required to balance wheels
- Dismount wheels from trucks/equipment using lug wrenches and other hand and power tools
- Mount wheels onto trucks/equipment
- Replace valve stems and remove puncturing objects
- Repair tires that have been punctured
- Maintain service vehicle – daily inspections, oil changes, etc.
- Keep truck fully stocked with tire accessories
- Maintain positive and professional relationships with customers
- Maintain tools and related tire accessories
- Maintain a clean shop and truck to reflect the proper corporate image to the public
- Protect company assets
- Embrace Purcell’s culture of safety and perform all jobs in a safe manner
- Regular attendance in accordance with assigned schedule
- Ability to perform physical requirements as listed in job description
- Other essential and non-essential duties, as assigned by management
Requirements
REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS
- Minimum Education: High School
- Minimum Job-Specific Experience: 3-5 years
- Management Experience: N/A
- MUST HAVE Valid Drivers License
- Must be able to pass Background/MVR/Federally Regulated Drug Screen
- Other Job-Specific Licenses or Certifications Required: Tire Industry Association CTS certification, vendor-provided training, DOT medical clearance, MSHA training (where applicable)
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)
Job-Specific KSA’s:
- Tire Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.
- Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mechanical — Knowledge of automotive vehicles and tools, including their repair, and maintenance.
Communication KSA’s:
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.
