What are the responsibilities and job description for the General Service Technician - Desoto, MO position at Purcell Tire & Service Centers?
Description
MISSION
To provide safe, quality automotive maintenance, diagnosis, and repair to customer vehicles
ESSENTIAL DUTIES
- Pull customer vehicles in and out of the shop
- Complete oil/lube services as well as maintenance lamp resets, gathering specs, and acquiring appropriate repair info as needed
- Complete proper/appropriate vehicle inspection and accurately measure, record, and report findings on the RO as well as acquire specs and other info to support findings
- Perform tire replacement and repair services
- Work with and reset TPMS systems
- Replace wipers and light bulbs
- Use automotive lift equipment in a safe manner.
- Clean, stock, and maintain work area
- Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.
- Perform wheel alignment service
- Embrace Purcell’s culture of safety and perform all jobs in a safe manner
- Protect company assets
- Regular attendance in accordance with assigned schedule
- Ability to perform physical requirements as listed in job description
- Other essential and non-essential duties, as assigned by management
Requirements
REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS
- Minimum Education: High School
- Minimum Job-Specific Experience: 1-2 years
- Management Experience: N/A
- Driver’s License Required: Must have a Valid Drivers License
- Other Job-Specific Licenses or Certifications Required: Tire Industry Association ATS certification, ASE certifications, vendor-provided training
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)
Job-Specific KSA’s:
- Tire & Automotive Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets. Mastery of all major automotive emissions, engine management, and electrical systems
- Mechanical — Knowledge of automotive vehicles and tools, including their repair, and maintenance.
- Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Repairing — Repairing machines or systems using the needed tools.
- Troubleshooting — Determining causes of operating errors and deciding what to do about it.
Tools & Technology KSA’s:
- Equipment Selection — Determining the kind of tools and equipment needed to do a job.
- Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties
Cognitive KSA’s:
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Service Orientation — Actively looking for ways to help people.
Communication KSA’s:
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.
