What are the responsibilities and job description for the Customer Service Representative/Business to Business. position at Purchasing 411?
Job description
We are seeking a detail-oriented Customer Service Rep to join our team. The ideal candidate will be responsible for coordinating and optimizing order entry and transportation/logistics operations to ensure efficiency and cost-effectiveness.
Responsibilities:
Customer Service Rep is a professional responsible for facilitating and executing customer orders by enabling accurate entry, execution and order fulfilment and logistics with delivery meeting or exceeding customer expectations.
Key Responsibilities
- Enter and fulfill customer orders providing cost effective transportation and on time delivery becoming a customer and product expert and resource for Royalty.
- Negotiate and process customer RMAs, and other order issues including production schedule or carrier issues.
- Utilize customer and carrier electronic portals and systems.
- Oversee the care and execution of contracts, manage blanket purchase orders, confirm POD or delivery times.
- Negotiate and maintain best available freight rates for all lanes with incumbent brokers and alternatives.
- Maintain weekly operations and monthly reports.
- Measure performance against customer’s KPI’s including performance vs budget, on-time performance, and execute strategies to improve them.
- Participate in team and process continuous improvement, including cross training for back up and relief with other team members.
Requirements
- Undergraduate Degree in Marketing or Logistics.
- Three years prior experience in Business-to-Business Customer Service and or Logistics.
- QuickBooks Enterprise, Acumatica, or other ERP Software Experience
- PowerPoint, Word, and Excel experience
- Excellent verbal and written communication skills
Benefits
- Health insurance, dental, vision
- Paid Vacation; Sick Days
- 401k
Job Type: Full-time
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Microsoft Office: 1 year (Preferred)
Ability to Commute:
- Van Nuys, CA 91406 (Required)
Work Location: In person
Job Type: Full-time
Pay: $26.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Experience:
- Microsoft Office: 1 year (Preferred)
Ability to Commute:
- Van Nuys, CA 91406 (Required)
Work Location: In person
Salary : $26 - $28