Demo

Customer Service Representative/Business to Business.

Purchasing 411
Van Nuys, CA Full Time
POSTED ON 3/11/2025
AVAILABLE BEFORE 5/11/2025

Job description

We are seeking a detail-oriented Customer Service Rep to join our team. The ideal candidate will be responsible for coordinating and optimizing order entry and transportation/logistics operations to ensure efficiency and cost-effectiveness.

Responsibilities:

Customer Service Rep is a professional responsible for facilitating and executing customer orders by enabling accurate entry, execution and order fulfilment and logistics with delivery meeting or exceeding customer expectations.

Key Responsibilities

  • Enter and fulfill customer orders providing cost effective transportation and on time delivery becoming a customer and product expert and resource for Royalty.
  • Negotiate and process customer RMAs, and other order issues including production schedule or carrier issues.
  • Utilize customer and carrier electronic portals and systems.
  • Oversee the care and execution of contracts, manage blanket purchase orders, confirm POD or delivery times.
  • Negotiate and maintain best available freight rates for all lanes with incumbent brokers and alternatives.
  • Maintain weekly operations and monthly reports.
  • Measure performance against customer’s KPI’s including performance vs budget, on-time performance, and execute strategies to improve them.
  • Participate in team and process continuous improvement, including cross training for back up and relief with other team members.

Requirements

  • Undergraduate Degree in Marketing or Logistics.
  • Three years prior experience in Business-to-Business Customer Service and or Logistics.
  • QuickBooks Enterprise, Acumatica, or other ERP Software Experience
  • PowerPoint, Word, and Excel experience
  • Excellent verbal and written communication skills

Benefits

  • Health insurance, dental, vision
  • Paid Vacation; Sick Days
  • 401k

Job Type: Full-time

Expected hours: 40 per week

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

  • Microsoft Office: 1 year (Preferred)

Ability to Commute:

  • Van Nuys, CA 91406 (Required)

Work Location: In person

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift

Experience:

  • Microsoft Office: 1 year (Preferred)

Ability to Commute:

  • Van Nuys, CA 91406 (Required)

Work Location: In person

Salary : $26 - $28

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Service Representative/Business to Business.?

Sign up to receive alerts about other jobs on the Customer Service Representative/Business to Business. career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$52,318 - $65,657
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$35,979 - $45,091
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$51,050 - $68,081
Income Estimation: 
$59,001 - $77,833
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Customer Service Representative/Business to Business. jobs in the Van Nuys, CA area that may be a better fit.

2025 Openings: Customer Service Representative

LOCAL BUSINESS FIRM, Los Angeles, CA

Business Customer Service Representative

obsidian consulting inc, Gardena, CA

AI Assistant is available now!

Feel free to start your new journey!