Senior Manager, Payment Operations

Work at Purchasing Power

Position: Senior Manager, Payment Operation

Location: Atlanta/Hybrid work mode

Who Are We: Purchasing Power (corp.purchasingpower.com)

We are an Atlanta-based voluntary benefit company offering an industry-leading employee purchase program for brand-name consumer products, online education services and travel offerings through convenient payroll deduction, helping employees achieve financial flexibility.

The Opportunity: The Senior Manager, Payment Operations will utilize their knowledge and experience to lead and manage the Payroll Payment Operations team. The individual will be responsible for overseeing the day-to-day activities of the Payroll Payment Operations team including the accurate and timely transmission of client files, client data management related to payroll calendars and remittance files, and managing the reconciliation of expected deductions to remittances and payments for identifying trends in delinquency. The Senior Manager will also proactively partner with Risk, Client Success, and Account Management to communicate trends in payment behavior across our client base.

What You Will Do:

• Lead, coach and mentor a team of Supervisors, Analysts, and Specialists both within the U.S. and offshore at our Global Competency Center
• Manage external and internal relationships, as well as working cross-functionally on issues that impact our clients and customers
• Set SMART goals and objectives for team members, monitor progress and provide routine feedback for improvement and development. Allocate workload according to individual competencies and interests
• Ensure team is performing at optimal levels by establishing and monitoring KPIs and SLAs, and overseeing their interactions with Client Success, Account Management, Customer Care, Account Recovery, and IT Support Senior Director in setting goals that drive value for CFO team and align with the organization’s goals
• Lead discussions with internal and external parties to ensure timely resolution of payroll calendar, deduction, allotment, and/or direct deposit issues and drive efficiencies while providing exceptional customer service
• Monitor escalations (customer complaints, client AR, bankruptcy, past due remits, etc.), communicate regular status updates to cross-functional business partners and ensure prompt resolution
• Support the reconciliation of accounts receivable and cash account activity to the general ledger; assist the accounting team with the resolution of open reconciling items related to payroll payments
• Oversee the reconciliation of customer payments to expected deductions and identify trends in customer delinquency related to file delays, client errors, or internal processing errors
• Identify and correct any variances between front-end customer contract data and financial systems
• Review and provide all necessary data for internal and external audits

The Experience You Will Bring:

• Bachelor's degree in Finance, Accounting, Business, or related field
• 5 years of operational, accounting, or financial management experience
• 3 years of people management experience
• Proficiency in Microsoft Office applications, including extensive experience with MS Excel (pivot tables/vlookups)
• Ability to work with large volumes of data across multiple systems that impact various functions
• Ability to coach and develop teams that drive results
• Excellent organizational and time management skills/ability to continually prioritize and respond to top priorities with a sense of urgency
• Ability to meet deadlines while adapting to a growing and changing environment
• Ability to make important decisions under pressure without losing composure
• Strong problem-solving and analytical skills; ability to synthesize large quantities of complex data and/or functions into actionable information
• Ability to work with all levels of the organization and maintain confidentiality
• Strong communicator with the ability to define and communicate business issues

Preferred Skills:

• Financial services and/or E-commerce experience
• Experience with high-volume consumer lending platforms
• Experience with Oracle Financials
• Experience with Voluntary Benefits Administration
• Experience with Payroll Processing

Your Well Being:

• Hybrid work model (Onsite/Offsite)
• Comprehensive benefits: medical, dental, vision, company paid Basic Life/AD&D
• 401k Retirement
• Flexible PTO
• Career Development
• Employee Purchase Program

• What We Stand For:
• We act with intensity, urgency and a passion for supporting our customers and growing our business. We strive for excellence.
• We hold ourselves accountable and expect it of each other. We attack problems with a positive “can do” attitude.
• We do what we say we’ll do. We deliver as one team, working together with integrity, respect, trust, transparency, and fun. We are better because we work here.
• We believe our unique diversity and authenticity makes us a better company, allows us to be our best selves and is a competitive advantage.
• We exhibit innate curiosity and creativity to innovate and reimagine how things can be done. We ask, is there a better way?

Purchasing Power is an equal opportunity employer. At Purchasing Power, we make all employment decisions, which include hiring, promoting, transferring, demoting, evaluating, compensating and separating, without regard to sex, sexual orientation, gender identity, race, color, religion, age, national origin, pregnancy, citizenship, disability, service in the uniform services, or any other classification protected by federal, state or local law.