What are the responsibilities and job description for the CRM Support Specialist position at Purdue University?

Req Id : 34995

Job Title : CRM Support Specialist

City : West Lafayette

Job Description : Job Summary

The CRM Support Specialist is responsible for supporting the system-wide graduate CRM and application system hosted by Technolutions Slate. This position will provide system maintenance and support for the Office of Graduate Admissions, as well as work closely with the CRM Administrator, deans, faculty, and staff at all Purdue campuses to manage user accounts, ensure data accuracy, conduct troubleshooting, and provide technical assistance. As a member of the Graduate Admissions team, this position will prepare queries and reports, create / update Web pages, conduct training, perform system maintenance, and handle various daily admissions processes. Serves as a member of the Slate Advisory Council, on various committees, and is a back-up for the CRM Administrator. This is a hybrid position requiring two-three days in-office per week.

Duties & Responsibilities

Technolutions Slate Maintenance

Provide user and technical support to faculty, staff, and prospective students, including troubleshooting, in all areas of the graduate Slate CRM through analysis of data and reports
Coordinate and conduct end-user training for application management, deliver communication tools, and other various Slate tools
Perform general Slate system maintenance such as creating / updating forms, conditional logic, fields, prompt values, etc.
Continually monitor system performance and work closely with Slate technical support team when necessary
Review new functionality releases available from Slate through product enhancements
With the CRM Administrator supervision, analyze and assess data to support information requests, enabling informed decision-making

Recruitment, Admissions, and Application Data Processing

Process daily application loads of records from Slate to Banner

Process daily credit card reports and transactions

Create and maintain Slate user accounts and role access

Manage Slate student records including consolidation of records

Respond to applicant and recommendation provider inquiries and troubleshoot issues

Electronically download GRE, TOEFL iBT, and other test scores into Slate and Banner

Perform exports / imports of recruitment / application / admissions data

Create and update existing training materials

Create and update webpages

Data Gathering and Formatting

Develop / create / run customized queries to retrieve prospect, applicant, admissions, and enrollment data

Modify and run pre-existing queries to retrieve prospect, applicant, and admissions data

Develop and format adhoc reports

Retrieve data for graduate programs through on-demand queries and data extraction

Produce data reports to assist leadership in decision-making

Leadership and Contributions to the University

Serve on various committees representing the Office of Graduate Admissions

Represent the Office of Graduate Admissions at various events as needed (orientation, commencement, etc.)

Offer other contributions to the Office of the Vice Provost for Graduate Students and Postdoctoral Scholars as needed

What We're Looking For :

Bachelor's degree in Technology, Computer Science, Business, or a related field

One or more years of experience in technical support / help desk, software configuration, computer programming, extraction / manipulation of data, or project planning / management experience

Consideration will be given to an equivalent combination of required education and related experience

Strong technical skills and aptitude

Excellent computer skills in Microsoft Office products and Internet usage

Excellent interpersonal, written, and verbal communication skills to work with a diverse group of technical and non-technical people and handle interactions / concerns with professionalism

Excellent planning and organizational skills and problem-solving ability

Independent decision-making skills and project execution skills with the ability to multi-task and prioritize tasks and projects

What Is Helpful :

Experience working with higher education technologies

Web development, database, query tools, web conferencing, presentation software, and data management skills

Experience in Adobe software and SQL

What We Want You To Know :

Purdue will not sponsor employment authorization for this position

A background check is required for employment in this position

FLSA : Exempt (Not eligible for overtime)

Retirement Eligibility : Defined Contribution Waiting Period

Purdue University is an EOE / AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply

What You'll Get In Return :

All university employees are afforded a generous benefits package, , including medical / dental / vision insurance, paid time off, and retirement contributions. As part of Purdue University's expansive employee benefit package, the University is proud to offer its employees the opportunity to grow, learn, and advance by offering a tuition remission opportunity at both Purdue University and Purdue Global.

Take Your Next Giant Leap

We never stop, we keep going, because Discovery is in our DNA, and we want you to discover a Career at Purdue University! Come work alongside a family of diverse culture with faculty, students, and staff who come together to become one, Boilermakers! Our greatest adventures are yet to come, and we want to include you.

Come take your Next Giant Leap and Discover your next career!

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