Desktop Support Specialist

Join Purdue's mission to deliver practical solutions for today's challenges. As our Desktop Support Specialist, you'll:

• Provide technical support to faculty and staff
• Coordinate hardware/software installations and upgrades
• Implement innovative IT solutions for academic and research activities
• Collaborate with IT team to deliver exceptional service

Ideal candidates have strong technical skills, problem-solving abilities, and excellent communication.
At Purdue, you'll experience:

• A culture of innovation and collaboration
• Work-life balance
• Professional growth opportunities

Be part of our pursuit of the next giant leap. Together, we'll tackle society's biggest challenges and make a lasting impact.

Purdue Information Technology is the central information technology organization serving students, faculty and staff at Purdue University in West Lafayette, Purdue Fort Wayne and Purdue Northwest. Purdue IT is responsible for major operational systems, the campus wired network and one of the world’s largest wireless networks. It also supports dozens of student computing labs as well as tens of thousands of desktop computers in classrooms, research laboratories and offices, and numerous petabytes of storage for business, educational and personal use across the Purdue University system. In addition to supporting major academic systems, such as the Brightspace course management system, Purdue IT tests, implements and develops innovative learning and classroom technologies, along with big data analytics systems to make prime use of University data to improve learning and Purdue’s operations through data-backed methodologies.

Purdue IT also supports an advanced research cyberinfrastructure across campus that includes multiple shared, TOP500-class supercomputing clusters for intensive computational needs; a state-of-the-art, multi-tiered research data storage array; and high-speed networks linking campus labs and computing resources and connecting the campus to national resources.

When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we’ve been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.

Education and Experience Needed:

• Associate degree in Computer Science, Computer Technology OR a related field of study
• Two (2) years of IT desktop support or related IT experience.
• Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh based workstations including operating system, hardware drivers, and common office automation software
• Consideration will be given to an equivalent combination of related education and required work experience

Preferred:

• Apple software/hardware and A certification preferred or the ability to earn certification within the first six months of employment is required

Skills Needed:

• Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking
• Knowledge of:
  • personal computer, network, server and office productivity technologies
  • computer networking concepts including IP networking and firewalls
• Capable of providing quality end-user support and training with patience and consideration of others
• Clear and effective verbal and written communications skills. Good interpersonal skills
• Demonstrated ability to troubleshoot hardware and software problems on desktops
• Ability to:
  • complete projects within deadlines
  • plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment
  • lift and carry 10-25 pounds frequently and 40 pounds occasionally
  
  

Preferred:

• Basic understanding of Microsoft Active Directory management including group policy
• Ability to navigate collections and packages via SCCM
• Previous academic support is strongly preferred
• Knowledge of:
  • workstation/user administration within a LAN environment
  • web design and maintenance desirable
  multiple operating systems
  

Additional Information:

• Purdue University will not sponsor employment authorization for this position
• A background check will be required for employment in this position
• FLSA: Non-Exempt (Eligible for Overtime)
• Retirement Eligibility: Non-exempt Defined Contribution Plan
• Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days
  

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.