Member Services Assistant - Student Service (Summer)

This opportunity is for Summer 2025 only.

The Member Services Assistant (MSA) is responsible for supporting the daily management of the France A. Córdova Recreational Sports Center, by maintaining a high standard of facility membership management, assisting with access to the facility, and working in the equipment center. The Member Services Assistant will develop professional skills, have opportunities for promotion, software experience and provide exceptional customer service to all members, guests, and staff.

• Member Services Assistant: $9.50 per hour
• 20 to 40 hours per week (Summer Only).
• Weekends are preferred.

• Ensure all policies and procedures are enforced
• Maintain high standard of customer service throughout the facility and help desks
• Maintain safety and membership standards of the department
• Perform daily upkeep of supplies and equipment
• Report equipment needs and maintenance repairs
• Assist the Member Services Specialist and Manager with Innosoft Fusion and daily member interaction
• Have basic knowledge and understanding of all Emergency Action Plan scenarios
• Ability to sell products and items from the equipment center

Students employed in this role will develop and demonstrate a number of transferable skills essential for future employment success. Key skills and responsibilities associated with this position include:

• Communication (Verbal, Written, Non-Verbal, Listen & Observe, Summarize & Distill Information)
• Ways of Thinking (Systems Thinking & Planning, Reflective & Analytical Reasoning, Idea Generation, Decision Making, Problem Solving, Ethics)
• Collaboration (Organization Behavior & Teamwork, Appropriate & Productive Relationships, Helping Others & Working Together, Cultural Intelligence & Inclusion, Service & Social Responsibility)
• Self-Awareness (Self-Understanding, Continuous Learning, Initiative & Follow-Through, Personal Responsibility, Resiliency

• Communication Skills
• Customer Service skills and experience is preferred but not required.
• Punctuality and ability to attend mandatory meetings/trainings.