What are the responsibilities and job description for the Host/ess position at PURE EVENTS LP?

Job Details

Level

Entry

Job Location

Lake Raystown Resort - Entriken, PA

Position Type

Seasonal

Education Level

None

Travel Percentage

None

Job Shift

Job Category

Restaurant - Food Service

Description

Greet incoming and departing guests at the Marina Cafe restaurant in a friendly manner with eye contact and escort them to assigned dining area
Present them with menus and announce the name of their service staff member
Inform guests of any current promotions or specials
Answer any incoming telephone calls to the restaurant and provide appropriate help or service
Manage the flow of guests into the dining room and cafe deck and provide accurate wait times when applicable
Tend to guests needs and requests promptly and efficiently
Be observant of guests' needs throughout dining experience to ensure that they receive high quality service
Adhere to sanitation and safety protocols
Help other dining room staff by setting and clearing tables, replenishing drinks, and serving food and or beverages when needed
Handle Marina Cafe To Go orders by entering the orders into our Point of Sale system, providing guests with their bill for To Go orders, receiving payments (cash and credit card) for To Go orders
Contribute to team effort by accomplishing related results

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Perform other reasonable job duties as requested by Supervisors.

Qualifications

Must be 14 years of age or older

Ability to work quickly and as a team in a fast-paced environment

Must have reliable transportation

Hands-on experience in cashier duties preferred

Must be able to read menus

Must be able to articulate clear greetings and farewells to guests, as well as be able to understand requests for assistance

Must be able to clearly communicate with service staff, kitchen staff and supervisors

Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests

Must be able to stand and walk during entire shift

Must be able to reach, bend and stoop

Must be able to carry trays or supplies up to 30 lbs

A desire to help out where needed and to be part of a team

Have excellent customer service skills

Flexibility to work a variety of shifts

Must be upbeat, outgoing and positive

All staff under 18 must have a worker's permit provided by your local school district.

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