Financial Client Services Associate (Specialist)-Orange County (Brea or Irvine, CA)

Client Services plays a crucial role in ensuring client satisfaction and driving business growth. We are looking for candidates that will help us further our mission of providing financial education and planning to those who need it.

The Client Services department interact with clients as well as Financial Advisors and act as a liaison with other departments such as Investment Management and Planning to fulfill client onboarding and client servicing requests.

The Client Services Specialist's position’s primary focus is ensuring that the proper paperwork required for opening, transferring, and managing assets is prepared, entered and expedited correctly and efficiently with the goal of providing outstanding customer service and client support.

We are looking for candidates that want to work on the Operations side and grow within their role and in the Client Services department.

Responsibilities:

• Prepare applications, transfer paperwork & agreements
• Review paperwork to ensure documents are complete and submit to custodians, as needed
• Enter client information and data into Salesforce (new account information, set service cases, etc.)
• Fulfill additional client servicing requests such as Wire or ACH funds, check requests or any other document requests
• Assist clients with online access to view accounts or plans, as well as rollover calls and other transfer-related steps
• Handle client households and prepare any necessary paperwork or agreements in preparation of upcoming meetings
• Update eMoney planning software with changes (e.g., transfers, new accounts, money movement)
• Upload documents into on-line storage website (e.g., Egnyte)
• Research and provide solutions to any issues that arise throughout the handling of client support and servicing
• May be required obtain notary credentials at some point following hire

Requirements:

• Bachelor's degree in business, finance or related field preferred. High school diploma required
• Previous experience (minimum 1 year) in account management within the financial services industry
• Strong attention-to-detail
• Ability to multitask and prioritize fluctuating workloads and competing priorities
• Strong project management skills with the ability to prioritize tasks and meet deadlines
• Ability to work independently and take initiative
• Customer-service oriented
• Excellent communication skills, both written and verbal, with the ability to effectively convey information to clients or others.
• Proficient in Microsoft Word, Excel, and Outlook
• Experienced user of Fidelity Wealthscape and/or Charles Schwab Institutional preferred
• Salesforce CRM and/or eMoney financial planning software experience is a plus

Benefits:

Our package includes health (medical, dental, and vision insurance), FSA and/or HSA plans, group and voluntary life/accidental death & dismemberment (AD&D) insurance, long-term disability insurance (LTD), a 401(k) plan with an enhanced employer match, including pre-tax, Roth and after-tax contributions, as well as generous paid time off and holiday policies.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) 4% Match
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Compensation Package:

• Yearly bonus

Schedule:

• Monday to Friday

Application Question(s):

• How many years of Client Services (Financial) experience at a financial services institution do you have?
• Do you have experience working with custodians in financial services (e.g., Fidelity Wealthscape, or Charles Schwab Institutional)?"
• Please state why you are interested in this position and what your career goals are.

Education:

• Bachelor's (Required)

Work Location: In person

Salary : $65,000 - $70,000