Regional Operations Manager

Position Summary:

The Regional Operations Manager is responsible for the overall fiscal success, strategic direction and administration of policies, procedures, and programs for multiple Infusion therapy, memory and rheumatology centers. The Regional Operations Manager develops and executes the operational strategies for Pure Healthcare with key areas of focus on financial success, compliance monitoring, team management and overall operations' workflow. The ROM supervises practice site business and clinical functions including front desk, medical records, nursing, and ancillary services to ensure a safe, and compassionate experience for our patients and their families as well as a supportive and productive practice environment for our providers and staff. In addition, the RM ensures optimal utilization of resources and the efficient delivery of services, along with ensuring practice sites are in compliance with all federal, state and local policies, laws and regulations.

Key Responsibilities

• Create, track, monitor, execute and achieve clinic & infusion center budgets.
• Identifies operating costs and operational capital budget needs in collaboration with providers and office managers. Completes ROI and justifications, submitting to DRO.
• Reviews monthly budget and identifies areas of cost saving.
• Direct the compilation of and/or prepare operational or financial reports. Analyze progress, adverse trends and make appropriate recommendations and actions to stay on course with financial plan. Set regular cadence for sending daily, weekly, and monthly practice and organizational reports.
• Analyze day to day operations at each site to determine potential improvements to procedures and activities; develop and/or recommend supporting policies and procedures.
• Assists with employee screening and interviews. Works with the human resources department on successful onboarding of new employees.
• Handles general staff issues, complaints and concerns in a timely and confidential manner.
• Utilize KPI data to proactively manage practice and infusion centers, and develops and ensures implementation of corrective action plans based on results.
• Manages all office audits, practice reviews and reporting; holds regular staff meetings for designated clinics.
• Schedules and uses staff appropriately across practice locations for optimal coverage whenever possible (vacations, sick etc.). Establishes monthly schedules for providers and staff.
• Tracks and evaluates on a regular basis scheduling, practice revenues, staff competencies and training.
• Motivates and communicates appreciation, care, and trust. Has the ability to create a positive, uplifting environment that engenders loyalty and commitment from staff.
• Accountable for cultivating clinic leadership, leading operational excellence, and delivering a patient experience that results in the highest levels of patient satisfaction and retention.

Required Knowledge and Skills

• Strong spreadsheet skills with ability to crunch numbers and keep track of your region's profit
• Ability to motivate others on a team and help them succeed
• Multitasking skills and the ability to tend to multiple problems at a time
• Problem-solving skills, especially in situations of high stress
• Strong knowledge of company policy, goals and standards
• Organizational skills to manage large amounts of information
• Ability to generate a variety of reports and presentations displaying regional performance
• Strong customer service skills in the areas of handling disputes and treating customers with care

Education/Licensure/Technical Requirements.

• At least three years experience delegating tasks to a team
• PREFERRED (Medical background, i.e., nurse.)
• At least two years experience delegating tasks to a team
• Bachelors degree or equivalent experience required
• Ability to meet U.S. employment and eligibility requirements